7
7
TROUBLESHOOTING
RES
OLU
CIO
ND
EP
RO
BLE
MA
S
PROBLEM
SOLUTION
The kettle and
indicator light do not
work when the power
switch is down.
• Make sure the kettle is seated properly on the
power base and that the base is connected to
a functioning electrical outlet.
• If the problem persists, please contact our
customer service department toll-free at
(800) 276-6286 or through email at
The water is boiling,
but the power switch
does not turn off.
• The auto-shut off function will not operate
properly if the lid is not completely closed.
Allow kettle to cool, then check to see that the
the lid is properly locked into place.
• If the problem persists, please contact our
customer service department toll-free at
(800) 276-6286 or through email at
The power switch
won't depress and
the kettle will not turn
on.
• Make sure that the kettle is seated properly on
the power base and that the base is
connected to a functioning electrical outlet.
• Water or debris on the bottom of the kettle or
on the power base may interfere with the
functioning of the kettle. Be sure that the base
of the kettle and the power base are dry and
free of debris.
• If the problem persists, please contact our
customer service department toll-free at
(800) 276-6286 or through email at
There are mineral
deposits on the
interior of the kettle.
• A certain amount of scale build-up is normal
after long periods of use and is caused by
minerals contained in hard water. The best
way to prevent mineral deposits is to always
use distilled water in the kettle.
• To remove deposits, try filling the kettle with
water and adding a few slices of lemon, then
boil. If this does not work, please see the
section on
page 6
entitled “
Removing Mineral
Deposits
."
PRO
BLE
MA
SO
LUC
IÓ
N
La
tet
era
y
luz
ind
ica
dor
an
o
fun
cio
nan
cua
ndo
el
int
erru
pto
rd
e
enc
end
ido
hac
ia
aba
jo.
•
Ase
gúr
ese
de
que
la
tet
era
est
éb
ien
ase
nta
da
en
la
bas
ey
que
la
bas
ee
sté
con
ect
ada
au
na
tom
a
de
cor
rie
nte
elé
ctri
ca
que
fun
cio
ne.
•
Sip
ersi
ste
elp
rob
lem
a,p
orf
avo
rp
óng
ase
en
con
tac
to
con
nue
stro
dep
arta
men
to
de
ser
vic
io
al
clie
nte
aln
úm
ero
gra
tui
to
(80
0)2
76-
628
6o
por
cor
reo
ele
ctró
nic
oa
Cus
tom
erS
erv
ice
@A
rom
aC
o.c
om
.
Ela
gua
hie
rve
per
o
la
pal
anc
ad
e
enc
end
ido
yla
luz
ind
ica
dor
an
os
e
apa
gan
.
•
La
fun
ció
nd
ea
pag
ado
aut
om
átic
on
oo
per
a
for
ma
ade
cua
da
sila
tap
an
oe
stá
bie
nc
erra
da.
Dej
eq
ue
la
tet
era
se
enf
ríe
ylu
ego
ver
ifiq
ue
que
la
tap
ae
sté
bie
nc
erra
da.
•
Sip
ersi
ste
elp
rob
lem
a,p
orf
avo
rp
óng
ase
en
con
tac
to
con
nue
stro
dep
arta
men
to
de
ser
vic
io
al
clie
nte
aln
úm
ero
gra
tui
to
(80
0)2
76-
628
6o
por
cor
reo
ele
ctró
nic
oa
Cus
tom
erS
erv
ice
@A
rom
aC
o.c
om
.
La
pal
anc
ad
e
enc
end
ido
no
baj
ay
la
tet
era
no
se
enc
ien
de.
•
Ase
gúr
ese
de
que
la
tet
era
est
éb
ien
col
oca
da
sob
re
la
bas
ey
que
la
bas
ee
sté
con
ect
ada
au
na
tom
ad
ec
orri
ent
ee
léc
tric
aq
ue
fun
cio
ne.
•
Ela
gua
ola
suc
ied
ad
en
la
par
te
inf
erio
rd
ela
tet
era
ola
bas
ep
ued
en
int
erfe
rir
con
el
fun
cio
nam
ien
to
de
la
tet
era
.A
seg
úre
se
de
que
la
bas
ed
ela
tet
era
yla
bas
ee
sté
nse
cas
ylib
res
de
suc
ied
ad.
•
Sip
ersi
ste
elp
rob
lem
a,p
orf
avo
rp
óng
ase
en
con
tac
to
con
nue
stro
dep
arta
men
to
de
ser
vic
io
al
clie
nte
aln
úm
ero
gra
tui
to
(80
0)2
76-
628
6o
por
cor
reo
ele
ctró
nic
oa
Cus
tom
erS
erv
ice
@A
rom
aC
o.c
om
.
Hay
sar
ro
en
el
int
erio
rd
ela
tet
era
.
•
Esn
orm
alq
ue
se
acu
mul
ec
ier
ta
can
tid
ad
de
sar
ro
des
pué
sd
ep
erio
dos
lar
gos
de
uso
ye
s
con
sec
uen
cia
de
los
min
era
les
que
con
tie
ne
el
agu
ad
ura
.L
am
ejo
rm
ane
ra
de
evi
tar
els
arro
es
usa
rsi
em
pre
agu
ad
est
ila
da
en
la
tet
era
.
•
Par
ae
lim
ina
rlo
sd
epó
sito
s,i
nté
nte
lo
lle
nan
do
la
tet
era
con
agu
ay
agr
egu
eu
nas
cua
nta
s
reb
ana
das
de
lim
ón
yp
óng
ala
ah
erv
ir.
Sie
sto
no
fun
cio
na,
por
fav
orv
ea
la
sec
ció
nd
ela
pág
ina
6
titu
lad
a“
Cóm
oe
lim
ina
re
lsa
rro
.”