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6. Troubleshooting

Troubleshoot Arlo Geofencing

Each Arlo user has a unique setup environment. These are the most common geofencing

issues.

• Your mobile device isn’t sharing its location information with Arlo. See

Prepare your mobile

device for geofencing

on page 27.

• Away mode isn’t triggered when you leave because an extra mobile device that’s enabled

for geofencing is still in the Device Location. See

Geofencing with multiple mobile devices

on page 29.

• Geofencing stopped working because the location sharing settings for a mobile device

changed. See

Prepare your mobile device for geofencing

on page 27.

• A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or

Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress

the Arlo app.

• Geofencing for your mobile device on your friend’s Arlo account isn’t working.

If you’re a friend on someone else’s Arlo account, your mobile device can only change

Home/Away modes if the Arlo account owner does the following:
• Turn on the Allow Access Rights setting. See

Grant access to friends

on page 34.

• Set your device as an Enabled Device in Geofencing settings. See

Enable or disable

geofencing for friends’ mobile devices

on page 44.

Still experiencing issues with geofencing? Contact Arlo Customer Support.

Can’t see video streams in a browser

The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a browser.

Make sure that your browser isn’t blocking the plug-in and that you’re using the latest version

of Adobe Flash.

Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can

stay connected, you must keep ports 443 and 80 open on your router.

DRAFT

Содержание VMC2030

Страница 1: ...Essential Spotlight Camera VMC2030 User Manual DRAFT FOR CERTIFICATION ALL IMAGES IN THIS DOC UMENT ARE FOR POSITION ONLY AND MAY DIFFER FROM THE ACTUAL PRODUCT DRAFT ...

Страница 2: ...GHz WiFi network during setup 10 Move your camera s WiFi connection to a SmartHub or base station 11 Move your camera s WiFi connection to a direct router connection 12 3 Camera Basics 14 View your camera feeds 15 Foresight 15 Record clips from live video 16 Take a snapshot from live video 16 Talk and Listen 16 Turn the camera spotlight on and off 16 Turn the camera siren on and off 17 Customize y...

Страница 3: ...hange Your Settings 32 Two step verification 32 Use face or fingerprint authentication 33 Customize your profile 34 Change your Arlo password 35 Reset a forgotten password 35 Grant access to friends 36 Change the time zone 38 Camera settings 38 Customize the camera spotlight settings 41 Adjust the flicker setting 41 View device information 42 Remove a device from your account 42 6 Troubleshooting ...

Страница 4: ...eb browser If you re using a computer enter https my arlo com login in the address bar of the browser After installation you can use the Arlo app to view your camera feed customize alerts and notifications create schedules for your cameras and more Charge your camera A USB charging cable came in the box with your camera This cable is for indoor use only 1 Connect the USB charging cable to your cam...

Страница 5: ...king blue The camera paired with a WiFi network Blinking amber The camera is out of range a connection error occurred during pairing or the camera battery charge is low 15 or less Alternating blue and amber The camera failed to pair with the WiFi network or a firmware update is in process or a reset is in process Wall mount your camera Your camera comes with a mount and a screw kit 1 Place the mou...

Страница 6: ...ield of view to automatically apply it to your camera Position your camera to detect motion in specific areas You can mount and aim your camera in different ways to optimize the camera s ability to detect motion in specific areas The lower two thirds of the camera s field of view is the motion sensitive part of the image Aim the camera so that any motion you wish to detect appears within this part...

Страница 7: ... camera is not streaming recording motion or using the Motion Detection test During camera positioning the camera streams video as fast as possible without buffering You can aim your camera while watching on your smartphone and making near real time adjustments to the camera position This means that you might see lower quality video while you are positioning your camera To position your camera 1 O...

Страница 8: ...e rule for your camera to enter the motion sensitivity level that you want to use See Change motion sensitivity on page 23 Arm your camera to detect motion You control when your camera detects motion and the rules it uses to record and alert you by selecting a mode The Arlo app comes with four modes Armed Disarmed Schedule and Geofencing You can customize each mode and you can also create custom m...

Страница 9: ...e station VMB4500 or VMB4000 Use remote access for SmartHubs VMB5000 and VMB4540 After you install and set up your camera you can move its WiFi connection from your router to a SmartHub or base station You can also move your camera s WiFi connection from a SmartHub or base station and connect it directly to your router s 2 4 GHz WiFi band To do this you must remove the device from your account and...

Страница 10: ...o your 2 4 GHz WiFi network then connect your camera to that same 2 4 GHz WiFi network Find your 2 4 GHz WiFi network name and password Your phone might connect to your 5 GHz WiFi network most of the time If you re not sure about how to find the 2 4 GHz WiFi network Look on your WiFi router label Many routers have a label that shows the WiFi network name which is also called an SSID Your 2 4 GHz n...

Страница 11: ...Settings 2 Tap Network Internet Wi Fi 3 Turn on WiFi by tapping Use WiFi at the top 4 Select a 2 4 GHz WiFi network This is commonly indicated by a 2 2 4 or 2G at the end of the network name 5 If prompted enter the password for the network When you re connected to the WiFi network the word Connected appears under the network name Move your camera s WiFi connection to a SmartHub or base station You...

Страница 12: ...o a direct router connection You can change your camera s WiFi connection from a VMB5000 VMB4540 VMB4500 or VMB4000 SmartHub or base station and connect the camera directly to your router s 2 4 GHz WiFi network Note When you connect your camera directly to your router you can t use the camera to trigger an Arlo Chime or other cameras and you can t store Arlo recordings to a local storage device in...

Страница 13: ...Manual 5 Scroll down and tap Remove Device Your device is reset and removed from your account 6 From My Devices tap Add New Device Camera Essential Spotlight Camera 7 Follow the Arlo app instructions to connect your camera directly to a 2 4 GHz WiFi network DRAFT ...

Страница 14: ...the camera settings Record video manually Take a snapshot Turn the camera spotlight on and off Live camera feed This camera is disarmed The icons for sound and motion detection are gray Tap to turn the camera siren on and off Number of new recordings SmartHub or Base Station settings Tap to view device settings for the camera This camera is armed to detect sound and motion Tap a button to go to De...

Страница 15: ...lo library A full screen view displays 4 To pan and zoom using a mobile device Pinch to zoom in and out of the video Touch and drag to move around the zoomed in frame 5 To pan and zoom using a computer Click the Zoom icon Use your mouse to move around the frame Foresight When plugged in using the indoor or outdoor magnetic charging cable your camera records continuously but discards the video afte...

Страница 16: ... The snapshot is saved in your library Talk and Listen The camera includes a microphone that allows you to talk and listen 1 Open the Arlo app 2 Tap the camera feed image 3 Tap the microhone icon 4 The first time you use Talk and Listen allow Arlo to use your phone s microphone 5 Tap the microphone button Two way audio automatically opens allowing you to use Talk and Listen Turn the camera spotlig...

Страница 17: ...tivate Siren If you have multiple cameras you are prompted to select one 4 Swipe the siren icon to the right The camera siren turns on 5 To turn off the siren tap the slider at the top of the Devices page Customize your camera feed image If you use more than one camera you can change the order in which the camera feeds display on the Devices page You can also zoom or rotate the camera feed image 1...

Страница 18: ...ection activity zones You can designate zones within the camera view where you want the camera to detect and record motion Add an activity zone 1 Open the Arlo app 2 Tap Settings My Devices 3 Select the camera 4 Under VIDEO tap Activity Zones 5 Tap An activity zone box displays in the camera feed image 6 Move the zone to the desired position in the camera feed image 7 To reposition the zone tap an...

Страница 19: ... app 2 Tap Settings My Devices 3 Select the camera 4 Under VIDEO tap Activity Zones 5 Tap a zone to select it 6 Delete the device On an iOS device slide the motion detection zone to the left and tap Delete On an Android device slide the motion detection zone to the left View recordings and snapshots Your camera stores recordings and snapshots in the library You can use the filter and the calender ...

Страница 20: ...e selected day A green dot below the date indicates each day on which a video clip was recorded 3 Tap a highlighted date Recordings from that date display below the calendar Use the filter You can use the filter to find and view recordings based on criteria that you select 1 Open the Arlo app 2 Tap Library 3 Tap Filter in the upper left corner of the page 4 Tap the filtering criteria that you want...

Страница 21: ...ecording 4 Tap Favorite Share recordings 1 Open the Arlo app 2 Tap Library 3 Tap a recording 4 Tap Share 5 Share the file Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products 1 Open the Arlo app 2 Tap Library 3 Tap a recording 4 Tap Donate 5 Tap OK to confirm Delete recordings 1 Open the Arlo app 2 Tap Library DRAFT ...

Страница 22: ...22 Camera Basics Essential Spotlight Camera User Manual 3 Tap a recording 4 Tap Delete 5 Tap OK to confirm DRAFT ...

Страница 23: ... camera Schedule Manage detection based on a schedule Geofencing You can arm disarm or resume a schedule mode when you arrive at or leave a given location based on your mobile device location You can customize the Armed and Schedule modes and you can add new modes You can create different modes for the same camera but the camera can only use one mode at a time Select a mode You can select a mode o...

Страница 24: ...To unmute notifications 1 Open the Arlo app 2 Tap Settings Mute Notifications Unmute The Mute Notifications status changes to Off Rules for modes Each mode uses one or more rules to control your Arlo system You can set these options Trigger device The trigger device is the camera that detects motion or sound You can adjust the motion and sound sensitivity to minimize false alarms Action device The...

Страница 25: ...ck Save Automatically stop recording when motion stops 1 Open the Arlo app 2 Tap Mode 3 Select your camera 4 Tap Edit next to the mode 5 Under Then do the following tap Edit next to Record video 6 Select Record until activity stops up to 300 sec Control whether the spotlight turns on when motion is detected at night Unless you changed its settings your camera automatically turns on its spotlight w...

Страница 26: ... you will stop receiving push notifications 1 Open the Arlo app 2 Tap Mode 3 Select your camera 4 Tap Edit next to the mode Note The Disarmed mode does not send alerts 5 Under Alert tap Push Notification to turn alerts on and off for your mobile device 6 Under Alert tap Email Alerts to turn email notifications on and off 7 To specify an email address tap Edit next to Email Alerts and enter the ema...

Страница 27: ...a schedule 1 Open the Arlo app 2 Tap Mode 3 Select your camera 4 Tap Schedule 5 Tap Edit next to Schedule 6 Tap a green box 7 Change the start and stop times and tap Save Set up Arlo Geofencing Geofencing is a virtual fence around a location called a zone You can use Arlo Geofencing to arm disarm or resume schedule modes when your mobile device is in zone or out of zone To set up geofencing you mu...

Страница 28: ...onditions WiFi is turned on GPS or location services are turned on Prepare your mobile device for geofencing 1 Enable GPS or location services so that Arlo can locate your device 2 Enable WiFi 3 Download the Arlo app and log in on each mobile device that you plan to enable for geofencing For Arlo Geofencing to work on your device you must adjust the settings on your Android or iOS mobile device as...

Страница 29: ...ect an Arlo device to connect it to 10 To select the preferred mobile device tap the device and then tap Next 11 Tap Save For troubleshooting tips see Troubleshoot Arlo Geofencing on page 43 Geofencing with multiple mobile devices Arlo Geofencing works with multiple mobile devices Arlo uses the first in last out principal to manage households where more than one person uses geofencing If everyone ...

Страница 30: ...ble or disable geofencing for friends mobile devices on page 30 Required when your friend wants to participate in geofencing Your friend is logged in to the Arlo app on his or her mobile device and the GPS or location service is enabled on your friend s mobile device Enable or disable geofencing for friends mobile devices 1 Open the Arlo app 2 Tap Mode 3 Select your camera 4 Tap Edit next to Geofe...

Страница 31: ...ger device and tap Next This is the camera that detects motion and or sound 7 Enter the trigger device settings for the When motion is detected section and then tap Next 8 Use the slider to set the motion sensitivity for the trigger device and tap Next Higher motion sensitivity settings usually trigger your camera to capture videos more frequently 9 Select an action device and tap Next This is the...

Страница 32: ...ted To sign in with two step verification you must first enter your email address and password Then you must authenticate your identity with a security code delivered by SMS text message or email or confirmation from an already trusted device Requiring two pieces of information helps to prevent any unwanted log in even if someone has your Arlo account password Push notification When someone attemp...

Страница 33: ...ile Login Settings Two Step Verification 4 To add a phone number tap Add SMS Verification and enter the phone number 5 To add a trusted device tap Add Trusted Device Remove a phone number or device from two step verification 1 Open the Arlo app 2 Tap Settings 3 In the ACCOUNT section select Profile Login Settings Two Step Verification 4 Tap the trashcan icon next to a phone number or trusted devic...

Страница 34: ... the right on or left off Turn face authentication on and off for the Arlo app 1 Enable Face ID authentication on your iPhone 2 Open the Arlo app 3 Tap Settings 4 In the ACCOUNT section select Profile Login Settings 5 Slide the toggle Face ID to the right on or left off Customize your profile You can enter your name add a profile photo and home address and opt in or opt out of Arlo news and suppor...

Страница 35: ...e at the bottom of the page Change your Arlo password You can change your password in the Arlo app or by logging in to my arlo com 1 Open the Arlo app 2 Tap Settings 3 In the ACCOUNT section select Profile Login Settings 4 Enter your old password 5 Enter a new password and then confirm it 6 Tap Change Password Your new password is saved Reset a forgotten password If you forgot your Arlo password y...

Страница 36: ...tings and features of your Arlo account You can select which cameras friends can see and what administrative rights are available to them Friends without access rights can Play and view library content View live footage Zoom and drag video footage Control brightness Enter full screen view Friends who are granted access rights can also Play and pause video footage Record video footage Mute the spea...

Страница 37: ...ate an Arlo account This friend s name is displayed with the status Pending When the friend accepts your invitation the status changes to Accepted Edit a friend s access privileges 1 Open the Arlo app 2 Tap Settings 3 Under ACCOUNT tap Grant Access A list of your friends displays with the status of their accounts 4 Tap the friend and tap Edit 5 Tap cameras to select or deselect them 6 Tap Allow Ac...

Страница 38: ...nge the settings for each camera using either of these methods Tap Settings My Devices and select the camera Tap the Menu icon or the Device Settings icon below the camera feed Change the camera name 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Tap Edit next to the camera name 5 Enter a new name that reminds you of the camera s location such as Garage or Front Door Camera names...

Страница 39: ... you re using a mobile device your settings are saved 6 If you re using a computer click Save Change the video quality and battery usage You can set the video resolution as Best Video Optimized or Best Battery Life Using the Best Battery Life setting reduces the WiFi bandwidth that is required 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Tap Video Settings Power Management 5 Ta...

Страница 40: ... Tap Settings My Devices 3 Tap the camera 4 Tap Video Settings Low Light Settings 5 Tap Night Vision 6 If you re using an Android device tap the slider Turn Auto HDR on and off 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Tap Video Settings 5 Tap Auto HDR If you re using an Android device tap the slider Change the camera audio settings You can adjust the settings to reduce wind...

Страница 41: ... off You can turn the spotlight on and off at any time from the camera feed by tapping Spotlight See Turn the spotlight on and off from the camera feed on page 15 You can also control whether the spotlight comes on automatically when your camera detects motion at night 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Tap Video Settings Low Light Settings 5 Tap Spotlight The Spotlig...

Страница 42: ...device information You can view the firmware version hardware version and the serial number 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the device 4 Tap Device Info Remove a device from your account 1 Open the Arlo app 2 Tap Settings My Devices 3 Tap the camera 4 Scroll down and tap Remove Device DRAFT ...

Страница 43: ...disable any apps that suppress the Arlo app Geofencing for your mobile device on your friend s Arlo account isn t working If you re a friend on someone else s Arlo account your mobile device can only change Home Away modes if the Arlo account owner does the following Turn on the Allow Access Rights setting See Grant access to friends on page 34 Set your device as an Enabled Device in Geofencing se...

Страница 44: ...enough to receive a strong WiFi signal The range of your router s WiFi signal can vary depending on the router model and conditions in your local environment If you pair your camera to an optional Arlo SmartHub or base station we recommend that you place the camera no farther than 300 feet 90 meters from the SmartHub or base station The range might be less if metal objects or thick walls and ceili...

Страница 45: ...d Android devices 1 Tap the Settings icon for your iOS device 2 Tap Notifications Arlo 3 Make sure that Allow Notification is selected Check the Arlo app notification settings on an Android device Make sure that you allow the Arlo app to receive push notifications The Arlo app push notifications can be disabled on iOS and Android devices 1 Tap the Settings icon for your Android device 2 Tap Applic...

Страница 46: ...install it and allow notifications If you don t want to wait a day before you reinstall the app you can use the system clock on your device to simulate a day Set the system clock forward a day or more turn your device off and then turn the device back on After you reinstall the app return the system clock to the correct setting DRAFT ...

Страница 47: ...ecting the power supply FCC ID 2APLE18300409 IC ID 23815 18300409 CAN ICES 3 B NMB 3 B Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This e...

Страница 48: ...quipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body or nearby persons Industry Canada statement This device complies with Industry Canada license exempt RSSs Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may ca...

Страница 49: ...nt should be installed and operated with minimum distance 20cm between the radiator your body Déclaration d exposition aux radiations Cet équipement est conforme aux limites d exposition aux rayonnements IC établies pour un environnement non contrôlé Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps DRAFT ...

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