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Troubleshooting
Arlo Essential Series Wire-Free Camera
User Manual
Make sure that your camera displays three or four bars of signal strength in the area where
you intend to install it. The camera can work when signal strength is at one or two bars, but
might go out of range intermittently due to fluctuations in the environment.
Low battery
A low battery can cause the camera to stream intermittently. The Arlo app displays a message
for you to charge your camera when the charge is 15 percent or less.
Not receiving push notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile
device. Arlo registers your device for push notification when you log in. If you used the logout
option instead of simply exiting the app, you must log back in to the app. You receive Arlo
alerts even if your device is sleeping.
Check the rules for armed modes
Check the rules in your modes. Make sure that push notification is enabled in the mode you’re
using.
1. Open the Arlo app.
2. Tap the
Mode
button.
3. Select your camera, or your optional Arlo SmartHub or base station, if you use one.
A list of modes displays.
4. Tap
Edit
next to Armed.
5. Tap
Edit
next to the rule.
6. Under Alert, make sure that the
Push Notification
check box is selected.
7. If you made changes, tap
Save
.
Check the Arlo app notification settings on an iOS device
Make sure that you allow the Arlo app to receive push notifications. The Arlo app push
notifications can be disabled on iOS and Android devices.
1. Tap the
Settings
icon for your iOS device.
2. Tap
Notifications > Arlo
.
3. Make sure that
Allow Notification
is selected.
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