6
WARRANTY
ARK BATTERY IS PLEASED TO OFFER A 5 YEAR WARRANTY ON ALL PRODUCTS AND COMPONENTS.
GUARANTEE BEGINS ON DATE OF INSTALLATION.
WARRANTY PROCEDURE:
TO OBTAIN A WARRANTY FOR A DEFECTIVE PRODUCT, CONTACT OUR SUPPORT CENTER AT 844-SOL-
POWE(R).
ONLY CERTIFIED INSTALLERS AND DISTRIBUTORS CAN CLAIM A WARRANTY. ARK BATTERY WILL ISSUE
AN RMA FOR PRODUCTS DEEMED DEFECTIVE.
IF PRODUCT IS DEEMED TO BE A CELL- RELATED ISSUE, A REPLACEMENT BATTERY OF EQUAL OR
GREATER CAPACITY WILL BE SENT TO CERTIFIED INSTALLER.
IF DEFECT IS DEEMED TO BE A BMS OR OTHER ELECTRONICS ISSUE, ARK BATTERY, AT ITS DISCRETION
WILL:
1.
SHIP A REPLACEMENT BATTERY OF EQUAL OR GREATER CAPACITY
OR
2.
SEND A CERTIFIED TECHNICIAN ON SITE TO REPLACE THE DEFECTIVE ELCTRONICS.
PLEASE NOTE!
THERE IS NO WARRANTY FOR BATTERIES THAT ARE SUBJECTED TO ABUSE INCLUDING,
BUT NOT LIMITED TO:
1.
IMPROPER CHARGING/DISCHARGING METHODS
2.
HAZARDOUS VOLTAGES
3.
EXCESSIVE CURRENTS
4.
TEMPERATURE EXPOSURE OUTSIDE OF GUIDELINES SPECIFIED ON PAGE 7.
5.
UNAUTHORIZED INDIVIDUALS OPENING THE BATTERY (BROKEN SEAL)
6.
CYCLES EXCEEDING RATED CYCLE LIFE (PG. 6)
