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RMA Rejection Policy
Products will not be accepted by Arista Corporation if not accompanied by a valid RMA number,
which must be clearly marked on the outside of the package. Arista reserves the rights to return
any RMA product received that does not comply with the information given on the original Return
Material Authorization (RMA) request, such as:
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Invalid RMA number
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RMA number not visible and/or not on the box shipping label
• RMA condition described by the customer differs from the actual condition of the product
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Expired RMA number
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Unauthorized return (no RMA # was issued)
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No Arista serial number on the product
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Product is physically damaged
If you have any questions regarding Arista’s RMA procedures, product return policies and/or
other similar issues, please call Arista’s Customer Service and RMA Department during office
hours, Monday through Friday (8:30am-5:30pm PST)
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Phone: (510) 226-1800 ext. 400
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Fax: (510) 226-1890
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Email: [email protected]
7. Arista’s Limited Liability
•
Arista Corporation is not liable for incidental or consequential damages resulting from the use
of Arista products or arising out of any breach of Arista's full limited warranty.
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Under no equitable theory shall Arista Corporation be held liable for monetary and/or non-
monetary damages resulting from the normal or abnormal usage of our products. Use,
distribution and/or similar engagement of our products constitute implied agreement to these
and similar Arista Corporation Limited Liability policies.
•
Arista Corporation is not liable for damages or reimbursement for lost time, lost revenue, cost
of having someone remove or re-install an installed unit if applicable, or travel to and from
the service providers.
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All expressed and implied warranties, including the limited warranty of Merchantability are
limited to the period of the limited warranty, unless, otherwise, indicated in writing by Arista
Corporation.
Customer Responsibilities
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By requesting service, the eligible customer acknowledges the terms of the limited warranty,
including the disclaimer and limitation of liability provision.
•
Prior to seeking service, customers must back-up all data, programs, files and/or similar
digital documents that may become damaged and/or lost due to service.
•
Arista Corporation, WITHOUT LIMITATION, is not responsible for lost, damaged or otherwise
destroyed data due to service.
8. Disclaimer
ARISTA RESERVES THE RIGHT TO CHANGE ANY OF ITS TERMS OF SERVICE,
WARRANTY POLICIES, SERVICE PROGRAMS, SERVICE METHODS AND/OR SIMILAR
POLICIES AT ANY TIME AND WITHOUT PRIOR OR FORMAL NOTICE TO ITS CUSTOMERS,
VENDORS, RESELLERS, END USERS OR SIMILAR.
