Product Limited Warranty
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1. Product Limited Warranty
Arista Corporation ARP-3800AP-E01 Series touch panel computer purchased in the U.S.
and Canada come with a 2-year limited warranty. The following sections describe the limited
warranties and return policies for the North America region.
1) Limited Warranty Coverage
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If a product does not work properly because of a defect in materials or workmanship, Arista
Corporation will, for the length of a period of three years, starting with the date of the original
purchase (invoice date), at its discretion, either repair your product with new or refurbished
parts, or replace it with a new or refurbished product.
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The decision to repair or replace will be made by Arista Corporation. During the “Labor”
Limited Warranty period, there will be no charge for labor. During the “Parts” Limited Warranty
period, there will be no charge for parts.
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The customer pays the freight for shipping the defective products to Arista Corporation. After
repairs or replacement, Arista Corporation will ship and pay UPS Ground for the products
being shipped back to the customer.
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This Limited Warranty only applies to products purchased and serviced in the North America
region. Customers outside of the United States will need to pay the freight for shipping to
Arista Corporation and shipping back to the customer after repairs or replacement.
2) Limited Warranty Limits and Exclusions
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Limited Warranty only covers failures due to defects in material or workmanship,and does not
cover general wear and tear,or cosmetic damages.
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The Limited Warranty does not cover damages due to external causes including, but not
limited to, failures which are caused by products not supplied by Arista Corporation.
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The Limited Warranty does not cover damages and/or failures which result from negligence,
accidents, misuse, abuse, mishandling, misapplication, alteration, faulty installation, set-up
adjustment, improper maintenance, power surge, problems with electrical stability, failure
to maintain environmental conditions within operating range specified by the manufacturer,
relocations or attempts to relocate systems, lightning damage, modification, service by
anyone other than authorized service providers, usage not in accordance with product
instructions, failure to perform required preventative maintenance, problems caused by
use of parts and components not supplied by Arista, and/or adding or altering components
without concurrence from Arista Technical Support.
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Any signs showing that the serial numbers have been altered or tampered with will void this
warranty.
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There is no expressed warranty except as stated under “Limited Warranty Coverage”. Under
no equitable theory shall Arista Corporation be held liable for monetary and/or non-monetary
damages resulting from the normal or abnormal usage of our products. Use, distribution and/
or similar engagement of our products constitute implied agreement to these and similar
Arista Corporation Limited Liability policies.
2.Technical Support
1) Technical Support Availability
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Arista Corporation is dedicated to your satisfaction. Arista’s Technical Support Team will
make every effort to solve the problem over the phone or through e-mail. If required,an RMA
number will be issued to resolve the problem.
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If you are calling regarding a technical problem,please keep product serial number and
nature of problem handy to provide the technician.
2) Technical Support Contact Information
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Technical Support Hours: Monday through Friday: 8:00 am to 5:00 pm PST
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Technical Support Phone Number : Phone: (510) 226-1800 ext. 400, Fax: (510) 226-1890
