16
4 - Troubleshooting, Service & Repairs
If something appears to be wrong, before calling our sales department, please check the
following:
1.
Make sure the plug is connected properly into the mains socket.
2.
Check that the fuse hasn’t blown. (Details of changing a fuse can be found on
page 6)
3.
Check that the mains switch is ‘ON’.
4.
Ensure that the door closes firmly and check the gasket sealing as this may
require cleaning.
After Sales Support
Should you require any after sales support, we recommend that you contact the retailer
who supplied the appliance, or alternatively, contact our After Sales support team on
0844 815 0641.
Note:
You will need to have the date of purchase, the model and serial number (found
on the Data Plate label of the appliance) to hand and state the nature of the fault.
What Spares do we offer?
A few examples include:
For further information or to purchase any spare parts, please do not hesitate to contact
our Spares department on 03701 678678. Please ensure that you have your model
number (e.g. HEA700) and serial number (located on data plate) to hand.
Replacing the Door Gasket
Pull the gasket out from the door and replace it with a new one.
Make sure the new gasket seals against the unit and there are no
air gaps.
You may use a hot air gun (hair drier) to mould the new gasket on
to the door if required.
We advise that you clean the door gasket frequently
LED light
Additional shelves
Compressor
Adjustable feet
Lock and key
Replacement door gasket
Digital controller
Door handles
Door hinges
Mains cable with plug
