51
WWW.ARCHOS.COM
Worldwide Offices
United States & Canada
Europe & Asia
ARCHOS Technology
3, Goodyear – Unit A
Irvine, CA 92618 USA
Phone: 1
949-609-1483
Fax:
1 949-609-1414
ARCHOS S.A.
12, rue Ampère
91430 Igny
France
Phone:
+33 (0) 169 33 169 0
Fax:
+33 (0) 169 33 169 9
United Kingdom
Germany
ARCHOS (UK) Limited
Regus House
Windmill Hill Business Park
Whitehill Way
Swindon
Wiltshire SN5 6QR UK
Phone: +44 (0) 1793 44 15 10
Fax:
+44 (0) 1793 44 16 10
ARCHOS Deutschland GmbH
Bredelaerstrasse 63
40474 Düsseldorf
Germany
Tel:
+49 211 1520 384
Fax:
+49 211 1520 349
52
14 Troubleshooting
14.1
USB Connection issues
Problem:
I cannot get my AV300 to be recognized by the computer.
Solutions:
•
Only if using Windows 98SE, you must first install the drivers from the included CD-ROM.
•
If you installed the Windows 98SE driver on your Windows
®
XP, 2000, or ME edition, this
could cause problems. Uninstall that driver and then reinstall the generic Windows
®
Mass
Storage Device driver.
•
If using a USB hub, try connecting without using the hub (some hubs are not powered and
may not work with the AV300).
•
If using a USB port in the front of your computer, try a USB port in the back. Front USB
ports are often from non-powered hubs.
•
Do not connect to a USB port repeated through a keyboard.
•
The USB driver software on your computer may be out of date. Find your USB chipset type
by going to My Computer > Properties > Device Driver > Universal Serial Bus (USB)
Controllers > Host Controller. You may have a chipset VIA, Intel, SIS or another. It is
possible that you do not have the latest software drivers for these chipsets. For VIA updates,
check out www.viaarena.com. For Intel check out www.intel.com. For SIS, uninstall the
driver and reinstall the Windows default USB controller drivers.
•
If using a laptop computer and a docking station, try connecting without the docking station.
•
Shut off and reboot the computer and the AV300 and then try connecting again in the
preferred order mentioned in section 5.1.
•
If Macintosh OS 10.1.x says it cannot mount the volume, you can use Disk Utility to reformat
the Jukebox hard drive to type MS DOS FAT32. However, files will only be readable from a
Macintosh, not a Windows machine.
•
Make sure in your system BIOS the USB port is checked “ON” not “Off”. Usually this just
happens on old machines.
•
On Win98SE, if there is a line "lastdrive=" in the config.sys file, make sure that it is
"lastdrive=z".
•
If the Files Allocation Table (FAT) gets corrupted, the AV300 may not show up in Windows
XP for over one minute, and then it comes up as
local drive
. Use DOS Utility
ChkDsk
as
shown below.
