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No more than one product (set), or a product for a price exceeding EUR 700 or USD 750 can be Restocked.
If the Restocking is accepted by SAF, the product(s) must be returned – unused, condition as brand new,
without any defects, without dirt and scratches, containing all original labels, full completion as received,
in original package as received. The shipment back to SAF is on Customer’s account.
If Customer has failed to meet all of the Restocking rules mentioned above, SAF keeps the right to refuse
the Refund, or reduce the amount of money returned.
If Customer has not requested a Restocking, Refund or raised a claim within 60 days from the date of
Invoice, the product (set) is considered to be accepted by Customer.
Shipping to SAF
If the failure is discovered to a SAF manufactured product, it will be given a Return Materials Authorization
(“RMA”) number and should be returned to SAF by completing the RMA form at
https://aranet.com/rma/
and then shipping the non-functioning product in its original packaging (or packaging providing a similar
level of protection) to one of the facilities below.
Standard shipping address is:
SAF Tehnika
RMA Dep.
24a Ganibu dambis
Riga LV-1005
LATVIA
All North American customers should ship their products to:
SAF North America, LLC
3250 Quentin Street, Unit 128
Aurora, Colorado 80011
U.S.A.
(720) 502-0728
All returns shall be sent to SAF at the customer’s expense, and shall not be considered delivered until they
arrive at SAF’s facilities. SAF assumes no responsibility and shall not be liable for any products damaged
while in transit to SAF’s facilities. SAF strongly recommends the customer to purchase an appropriate
amount of insurance from the carrier they use to return the product(s) to SAF.
Inspection & Repair
Non-functioning product(s) shall be evaluated and treated as follows:
DOA. Any product discovered as non-functioning within 30 days after it is shipped to the customer, for
any reason other than a customer’s misuse or mishandling, shall be deemed “Dead on Arrival” or “DOA”
and replaced free of charge. Aranet products will be replaced no later than 20 business days after SAF
verifies its non-functioning status.
Warranty Repair. All products subject to the Warranty shall, depending on the circumstances, will be
repaired or replaced free of charge within 20 business days of their arrival at SAF’s facilities.
