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damage caused by the customer’s improper use of the product; b.) mechanical damage caused by a
physical impact; c.) the accumulation of moisture or water in a product’s housing; d.) damage caused by
wind, hail, rain, animal, insect or other environmental events; and e.) electromagnetic damage caused by
a power surge, overvoltage, or a strike of lighting. Finally, for the Warranty to be effective, all repairs and
modifications to a product, including its software, must be performed by SAF and the Warranty shall be
voidable at SAF’s discretion in any circumstance where a customer or its agent opens a product’s housing
or otherwise attempts to modify or repair a product, including its software, without SAF’s permission.
There are currently no third-parties authorized to repair SAF’s products.
Product Repairs & Liability Limitations
In the event a SAF manufactured product does not conform with the Warranty, SAF will fix or replace the
non-functioning product in accordance with the return and repair policy below. These options shall be a
customer’s sole remedy.
IN NO EVENT SHALL SAF BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF OR RELATING TO THE SALE OR USE OF ITS PRODUCTS, WHETHER OR NOT SAF
HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. SAF’S SOLE AND EXCLUSIVE MAXIMUM
LIABILITY FOR ANY LEGAL CLAIM ASSOCIATED WITH A SALE COMPLETED PURSUANT TO THESE TERMS
OR THE WARRANTY, REGARDLESS OF WHETHER SUCH CLAIM SOUNDS IN CONTRACT OR TORT, LAW
OR EQUITY, SHALL NOT EXCEED THE PRICE OF THE PRODUCT(S) SOLD TO A GIVEN CUSTOMER. BY
SUBMITTING THEIR PURCHASE ORDER, EACH CUSTOMER KNOWINGLY WAIVES ANY AND ALL CLAIMS
AND DAMAGES PRECLUDED BY THE FOREGOING LIMITATIONS INCLUDING, BUT NOT LIMITED TO, ALL
CLAIMS ASSOCIATED WITH PERSONAL INJURIES (INCLUDING ANY CLAIMS BASED IN PRODUCT OR STRICT
LIABILITY), LOST REVENUE AND PROFITS, LOSS OF TECHNOLOGY, LOSS OF RIGHTS OF SERVICES, UNFAIR
COMPETITION AND COMMERCIAL LOSSES OF ANY KIND.
ACCEPTANCE, RETURNS & REPAIRS
If Customer has not received the goods he can contact SAF to help solving the problem. The claim of non-
received goods should be raised within 60 days from the date of payment. No assistance will be available
after the term of 60 days has passed. Prior to raise a claim to SAF, Customer should ascertain that a
parcel is not received by any other person in Customer’s premises. Also, Customer is asked to ascertain
that a parcel is not left at any of the neighbours, etc.
SAF keeps the right to perform an investigation for a period of 20 days. In the case SAF has made a
decision to compensate Customer for the losses, either a new product may be sent to customer or the
price for the ordered product may be returned to Customer.
If Customer is not satisfied with a received product, he can proceed as described further. Restocking and
Refund is not applicable for legal entity.
Physical person which is a resident of US and Canada may require Restocking and Refund within 60
days from the date of payment. No Restocking and Refund will be available after the term of 60 days has
passed.
Physical person which is a resident of any country outside US and Canada may require Restocking and
Refund within 14 days from the date of payment. No Restocking and Refund will be available after the
term of 14 days has passed.
