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For Assistance
AQUOS zero2
SIM Card Not Recognized
SIM Card Not Recognized
Check the following if handset does not recognize SIM Card.
・Is SIM Card inserted correctly? Is SIM Card inserted in the
correct location and in the correct orientation? Power off
handset, check that SIM Card is inserted correctly, and then
power on handset again. If problem persists, SIM Card may
be damaged.
・Is the IC (metal) portion of SIM Card smudged (fingerprints,
etc.)? Remove SIM Card, wipe soiling with a clean, dry cloth,
and insert correctly.
・Is a different SIM Card inserted? An unusable SIM Card may
be inserted. Check that it is the correct SIM Card.
Cannot Send/Receive Mail
Airplane Mode Set
Is handset in Airplane mode?
appears in Status Bar when
in Airplane mode. To cancel Airplane mode:
Drag Status Bar down
No "4G" Indication on Signal Level
Indicator
Is
Mobile data
disabled? To check that
Mobile data
is
enabled:
In Home Screen,
(Settings)
Network & internet
Mobile network
Mobile data
(
)
Cannot Send with Attachment
The maximum size of files that can be attached to +Message
is 100 MB.
To share large files, use Google Drive, etc.
Cannot Receive Mail from Certain
Sender
Spam filter settings may be blocking delivery.
Check spam filter settings.
Disabled Access Point Is Set
Is a disabled access point set? To reset to initial settings:
In Home Screen,
(Settings)
Network & internet
Mobile network
Advanced
Access Point Names
Reset to default
In Location Where Signal Is Weak or
Have Been Out of Service Area for a
Long Period
Check whether you are where signal is weak or out of service
area.
If problem persists, power handset off and then on again.
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Страница 1: ...AQUOS zero2 User Guide...
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Страница 71: ...Messaging Sending Messages Message 70 Using Gmail 71 Using Email 74...
Страница 79: ...Internet Using the Internet Chrome 78...
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Страница 85: ...Camera Capturing Photos Videos 84...
Страница 91: ...Music Images Listening to Music YT Music 90 Viewing Managing Photos Videos Photos 92...
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Страница 107: ...Managing Data File Storage 106 Backup Restore 106 Importing Data from Other Mobiles 107...
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Страница 111: ...Wi Fi Bluetooth Connecting by Wi Fi 110 Using Bluetooth Function 116 Using Tethering 120...
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Страница 177: ...Global Services Global Roaming 176 Calling from Outside Japan 177...
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Страница 191: ...Warranty Specifications Customer Service Warranty After Sales Service 190 Specifications 190 Customer Service 192...
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