INSTALLATION AND OPERATING INSTRUCTIONS
Problem
Possible Causes
What To Do
No water flow
from faucet.
1. Water bottle is empty.
2. Air block.
3. Unit is freezing.
4. Filters are blocked in the
filter bottle.
1. Replace spring water bottle or re-fill filter bottle.
2. Open both taps until water dispenses from both taps. An air block will only
usually occur when the unit is brand new.
3. If the cold thermostat has been adjusted then this may cause the unit to over
cool and freeze. Reset back to factory setting. If the thermostat has not been
adjusted Call customer service on 1300 764 325
4. Change filter cartridges in filter bottle or re-soak the filters to loosen material
inside according to the filter instructions.
Bad taste from
Cooler.
1. Filters are old.
2. Contaminated water
supply.
3. Unit is brand new.
1. Change filters in filter bottle.
2. Check with spring water supplier to ensure water has not been contaminated.
3. Flush 5-7lt of water from the unit thoroughly to alleviate taste. If the taste
remains drain all water from the unit and air for 24 hours with the taps opened and
the bottle support removed. Then flush the unit with bi-carb soda or Aquaport’s
Sanitising Sachets before re-filling with water. Call customer service on 1300 764
325 if the problem persists.
Excessive noise
from unit.
1. Improper installation.
2. Damaged during
transport.
1. Turn off unit and ensure the unit is on a solid level surface.
2. Call customer service on 1300 764 325.
