Returned Goods Policy
Damaged
Merchandise:
Aqua Engineering & Equipment, Inc. cannot be held liable for damage to or loss of a shipment by
any carrier. Claims for damaged products, suspected damages, container shortages, or pilferage
within the container on delivery must be noted on the delivery receipt. The carrier’s claims
representative should then be notified immediately.
Returned Goods:
Aqua Engineering & Equipment, Inc. cannot assume responsibility for the error of others.
Merchandise ordered incorrectly cannot be returned without written authorization. Please contact
the Shipping/Receiving department for a Return Materials Authorization (RMA) number. Special
/Custom orders or items cannot be returned. Material must be new and in marketable condition.
We reserve the right to levy a restocking fee on all goods. We will assume all responsibility for
our own errors at no charge to the customer.
Shipping & Receiving
Phone: 407.599.2123
Fax: 407.599.2124
Cancellation or Order Changes:
Orders are processed as they are received. Internet and phone orders must cancel within 24
hours of order time. Any orders which require custom materials or components (i.e. custom
tanks, brackets, electrical components) cannot be cancelled once special material has been
ordered and/or production has begun.
Accessories
Drinking water kit:
Turn your RO/DI system into a drinking and cooking water purifier for your home. Better
then bottled water because you control the process.
Handheld TDS Meters:
The only true way to check the performance of your system. Check the TDS to
detect early membrane exhaustion. Checking the water after the DI cartridge will give you added peace of mind
that your reef/salt water system is receiving the quality of water you need.
RO/DI Water Storage Tanks:
These tanks are used by many of our customers to store water or to save up
sufficient water to begin a new tank. They can be equipped with automatic shutoff valves to reduce waste water.
Membrane Flush Kits:
Flush kits are used to extend the life of the membrane by rinsing debris that
accumulate over time.
Piggy Bank Membrane system:
Add a membrane to your existing system to approximately double your
output! Conditions Permitting, call us for an assessment
Storage Tank(s):
Many times storage of water is needed or just desired. 40 gallon or larger food grade tanks
are available to automatically top off. We can design tanks to your needs!
