Appendix C: Technical Support
Information
This section of the manual will give you instructions on how to obtain tech-
nical information and support for your EZ-GIG product.
Before You Contact Technical Support
Apricorn is committed to providing you comprehensive technical support.
We suggest you use the following sequence for faster service.
1. Hardware Installation section of the User’s Guide Manual
2. Apricorn’s Web Site (http://www.apricorn.com) Check for up to date in-
formation.
3. Apricorn’s Technical Support Department (858-513-2000)
4. Apricorn’s RMA Department (see below)
Apricorn’s Technical Support Specialists are available from 8:00 AM to 5:00
PM Monday through Friday, Pacific Standard Time or e-mail questions to
[email protected].
RMA Policy
If you need to return or replace your EZ-GIG product, Apricorn requires that
you perform the following steps:
In order to return or replace your EZ-GIG product, Apricorn must issue an
RMA (return merchandise authorization) tracking number. Simply call
Apricorn’s Technical Support department with Apricorn’s part # and a de-
scription of the problem you’re experiencing. If the Apricorn representative
finds cause for a return, they will issue an RMA number to reference your
product. It is the customer’s responsibility to write the RMA number on the
exterior of the package and send the prepaid package to:
Apricorn
Attn: RMA# _________
12191 Kirkham Rd.
Poway, CA 92064
You can also access the RMA form on-line at http://www.apricorn.com/
techsupp/rma.html. Fax the form to our RMA department to make your
replacement easier and faster. Purchaser shall be responsible for any loss
or damage to the returned product until it is received by Apricorn. Pur-
chaser should consider obtaining insurance with respect to shipping the
product.
