API “The BOX”
Operator’s Manual
91
APPENDIX
A.1
a.
Warranty Information:
This product carries a one year labor and a five year parts warranty from date of purchase. API
(Automated Processes, Incorporated) does not cover claims for damage due to alteration and/or abuse. This warranty is
limited to failures during normal use, which are due to defects in material or workmanship. If any defects are found in the
materials or workmanship, or if the product fails to function properly during the applicable warranty period, API, at its
option, will repair or replace the product.
b.
PLEASE NOTE
: The design or quality of any non-authorized third party service or vendor is beyond the control of API.
Therefore, use of
NON-API VPR Alliance modules in any API product – including consoles
may
VOID this warranty.
Also, service or modification of any API unit except by an authorized API representative may
VOID this warranty.
c.
API reserves the right to inspect any products that may be the subject of any warranty claims before repair or replacement is
carried out. Final determination of warranty coverage lies solely with API.
d.
This warranty is extended to the original purchaser and to anyone who may subsequently purchase this product within the
applicable warranty period. Proof of purchase may be required.
e.
For questions regarding operation, interfacing or service of your API product, please contact
your API dealer from whom you purchased the unit. Many times your authorized API dealer is
the fastest and most cost-effective way to maintain and service your product.
f.
You may also contact API’s Service Department directly.
a.
Call API at 301-776-7879 (ext. 252) between 8:30 AM and 5:00 PM Monday through Friday (Eastern Time) to get a
Return Authorization (RA). Products returned without an RA number may not be accepted.
b.
Pack the defective part by wrapping in plastic and cushioning material. Seal securely in an approved shipping container.
If you do not have a sufficient shipping container, ask API for advice when calling for the RA number.
c.
Include a note explaining the problem and conditions of the service request. Include your complete return address (no
P.O. Boxes, please).
d.
Ship the product freight prepaid to:
API
8301 Patuxent Range Road
Jessup, MD 20794
IMPORTANT: Be sure the RA number is plainly written on the shipping carton.
g.
This is your sole warranty. API does not authorize any third party, including any dealer or sales representative, to assume
liability on behalf of API or to make any warranty for API.
h.
THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE WARRANTY GIVEN BY API AND IS IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE WARRANTY GIVEN ON THIS PAGE SHALL BE STRICTLY
LIMITED IN DURATION TO FIVE (5) YEARS FROM THE DATE OF THE ORIGINAL PURCHASE FROM API OR AN
AUTHORIZED API DEALER. UPON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD API SHALL HAVE
NO FURTHER WARRANTY OBLIGATION OF ANY KIND. API SHALL NOT BE LIABLE FOR ANY INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM ANY DEFECT IN THE API PRODUCT OR
ANY WARRANTY CLAIM.
i.
This warranty provides specific legal rights and you may have other rights, which vary from state to state.
API Limited Warranty and Service Information