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the camera, cable, or channel port is damaged or not.
For example:
1. Connect the camera C1 to the channel A1 with the cable B2 to confirm if it is the cable B1's problem
2. Connect the camera C1 to the channel A2 with the cable B2 to confirm if it is the camera C1's problem.
3. Connect the camera B2 to the channel A1 with the cable B2 to confirm if it is the channel port A1's problem.
Solutions:
Step 1: Please make sure that yellow light of all network ports are flashing quickly, while the green light turns on
but does not flash.
Step 2: Go to NVR’s Main Menu > System > Digital to check and enable all the channels.
Step 3: Please E-mail or make a call phone to us if you have any further questions.
7. Video can not be recorded.
Possible Reasons:
The NVR needs an internal hard disk drive for recording. Without hard drive, the system can show live viewing,
but can not be recorded or playback. The status of hard drive is abnormal.
Solutions:
Method 1: Make sure the hard drive is installed. The hard drive is installed for the first time needs to format, you
can enter the Main Menu --Advanced Settings -- Hard Disk Management to click format and select the hard disk.
Method 2: Please go to Main Menu---Record---Playback to check recordings.
8. Email alerts is failed
Possible Reasons:
You had better use Gmail, do not use Yahoo or Hotmail. Alarm and email alerts function are not enabled.
Solutions:
Method 1: Please make sure the NVR has connected to the router and Internet successfully.
Method 2: Please enable alarm and email alerts function.
Method 3: Please make sure the edition of your device must be after December 2015. If not, please send email to
us.
9. All cameras has no image shows up on the NVR after the device is starting up normally.