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Solutions:
Step 1: You can right click the mouse to get a desktop shortcut menu in the preview mode. Click “Guide” and
select “Auto connected mode”, then click “Next” and “OK” to save the settings.
Step 2: Click the icon “connect all video” at the bottom of screen.
Step 3: Use your hands to cover the front of camera. If you can see infrared lights turns on with red lights, which
means the cameras are on.
Step 4: Go to NVR’s “Main Menu”> “Advanced”> “Restore” enters into the interface of configuring restore setup.
Restore recorder to factory default.
3. You can not viewing on the mobile phone and computer.
Possible Reasons:
The status of NAT is not connected.
Solutions:
Please go to Main Menu-- Info--Version to check the status of NAT is Connected.
4. NAT is probing DNS
Possible Reasons:
Your IP address is wrong.
Connection cable is damaged.
Solutions:
Method 1: Make sure the yellow light is flicker and the green light doesn't flicker (if not, you should change your
network cable or change the internet access on the router).
Method 2: Fix your IP address
5. NAT shows Disable
Possible Reasons:
Cloud is not enabled.
Solutions:
Method : Please go to
Main Menu
---
System
---
Net Service
to Enable
Cloud
.
6. No image displayed on some cameras
Possible Reasons:
Make sure all cameras are connected to NVR with cables and recorder is connected to the monitor with the cable,
one or several cameras has no image displayed on the monitor, but others are working fine, you should make sure
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