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3 [User Name]: admin
4 [Password]: The password is the same to the password of NVR(The default password “null” means you
needn't input the password, just keep the password box blank).
e Tap OK to add your device to the APP.
f Whenever you open the XMEye APP, the Device List window will be popped up for the first time. Tap the
device you want to view, then you can get the video from all the connected cameras.
Chapter 5 FAQ & Troubleshooting
1. No setting interface displayed on the monitor after the device is starting up normally.
Possible Reasons:
Do not connect your NVR to the port of laptop’ s VGA or HDMI directly.
Make sure the resolution of monitor higher than the display resolution of NVR. Otherwise, the monitor will not
show any image of cameras.
Solutions:
Method 1: Use the monitor with a higher resolution to connect your NVR so that you can log in NVR and change
its display resolution to lower one.
Method 2: You can access the camera through CMS software on your computer to change its display resolution to
lower one.
Method 3: You can access the NVR system on the computer’s browser by NVR's IP and change its display
resolution on web page.
2. All cameras has no image shows up on the NVR after the device is starting up normally.
Possible Reasons:
Make sure all cameras are connected to the port of Video-in with cables and your recorder should be connected
to the monitor with the cable, but the video of all cameras are not shown on the monitor (You can still see the
setting panel of recorder) .