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UK and EU Guarantee
Your new Andrew James product comes with a 24 month guarantee and a 2 year
fixed warranty, effective from receipt confirmation. Your receipt or order number is
required as proof of purchase date so it is imperative that you keep it safe. This
guarantee only applies if the item has been used solely for the use intended, and all
instructions have been followed accordingly. Please note this product is only for
domestic not commercial use.
Abuse of your product will invalidate the guarantee. Returned goods can only be
accepted if repackaged properly within the original colour product box, and
presented with the original receipt of sale/order number. This does not affect your
statutory rights.
Returned products must be cleaned and returned to us in as close to delivery
condition as possible.
If your product develops a problem within the first 12 months of the fixed warranty,
we will pay all shipping costs to have it returned to us. After 12 months the
customer will be liable for the cost of returning the product to us. We will then pay
to have the repaired/replaced item shipped back to the customer.
If you wish to return your item for a full refund, you have the right to do so within
the first 7 days.
For our returns policy please go to www.andrewjamesworldwide.com
Customers are responsible for any taxes applied to our products when they are
shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us, we will aim to repair or replace it within 30
days of receipt.
The guarantee does not cover any defect arising from improper use, damage, build-
up of lime scale or repair attempts made by third-parties. Also, the guarantee does
not cover normal wear and tear of individual parts.