E-20
A&D Medical (Toll-Free): 1-888-726-9966
TROUBLESHOOTING
Problem
Possible Reason
Recommended Action
Batteries are
drained.
Replace all batteries with new
ones.
Nothing
appears on
the display,
even when
the power is
turned on.
Battery terminals
are not in the
correct position.
Reinstall the batteries with
negative and positive terminals
matching those indicated on the
battery compartment.
The cuff
does not
inflate.
Battery voltage is too
low.
blinks. If
the batteries are
drained completely,
the mark does not
appear.
Replace all batteries with new
ones.
The cuff is not
applied properly.
Apply the cuff correctly.
You moved your
arm or body during
measurement.
Make sure you remain still and
quiet during measurement.
The cuff position is
not correct.
Sit comfortably and still. Place
your arm on a table with your palm
facing upward and the cuff at the
same level as your heart.
The device
does not
measure.
Readings
are too high
or too low.
If you have a very weak or
irregular
beat, the device may
have difficulty in determining your
blood pressure.
The value is
different from that
measured at a clinic
or doctor’s office.
Other
Remove the batteries. Place them
back properly and take another
measurement.
Note: If the actions described above do not solve the problem, contact the
dealer. Do not attempt to open or repair this product, as any attempt to do
so will make your warranty invalid.
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