AS 21hp, AS 10e
Troubleshooting
27
6
Troubleshooting
Problem/error message
(multiWin)
Affected component/reason
How to solve?
No or incomplete self-
initialization
(multiWin: Error 13)
Power supply or socket of power
supply
Check of power supply (24 V DC)
Exchange the power supply
Test the communication with the service
program (geraetetest.exe)
Pcb main board defective
Exchange of pcb main board
No or incomplete self-
initialization
(multiWin: Error 13)
Power supply or socket of power
supply
Check of 24 V DC
Exchange the power supply
Guide of carousel
Fixing of carousel guide
Pcb main board defective
Exchange of pcb main board
Z-drive
(multiWin: Error 113)
Mechanical blocking of Z-drive
Clean the spindle with ethanol and lubricate
the spindle with a high-performance grease
Check the sliding of the spindle bearing
Exchange the Z-drive
Adjustment of Position 1
Adjustment of z-drive (turning of guidance
tube)
Noisy Z-drive
Clean the spindle with ethanol and lubricate
the spindle with a high-performance grease
Exchange the Z-drive
No movement of magnetic
stirrer
Wrong firmware
Check firmware of sampler
(multiWin\systemparameter: "...Rxx")
Holder with magnets not fixed on
axis (stirrer motor)
Fixing of Holder with magnets on axis (stirrer
motor)
No movement of stirrer motor
Exchange of PCB stirrer
Position of carousel
Turn the carousel into lock position
Stirrer movement too slow
Sample vials
Use only original sample vials
Magnetic stirrer
Use only original magnetic stirrer bars
Sample position
Adjustment of sample position: vial center
(see "Adjustment of sample position" p. 25)
Z-position
Adjustment of Z-position: 1 to 2 mm from
magnetic stirrer
Carousel drive
(multiWin: Error 111)
Incorrect positioning of carousel
Turn the carousel into lock position
Carousel turnable
(counterclockwise) in lock position
Fixing of carousel guide on axis