TAP-EX
USER’S GUIDE
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I cannot find my Home Network when scanning for Wi-Fi networks in the Setup Wizard.
a.
The Range Extender may be out of range. Move the Range Extender closer to the Wi-Fi router and try
the Setup Wizard again from the Touch Screen Menu. It is recommended that your Home Network
shows a signal strength of 70% or greater in the Wizard SCAN results.
b.
The Home Network may be a dual band Wi-Fi router. The Range Extender supports 802.11b/g/n 2.4GHz
routers. If your Home Network uses a dual-band router, it will not work with the Range Extender. Adjust
the dual-band router’s configuration to disable the 5GHz band.
c.
From the touch screen Dashboard, go to Settings then the Wi-Fi Settings menu to access Wireless
Coverage settings. Make sure the setting is at 100% and try again.
d.
Make sure that your Home Network’s Wi-Fi SSID is broadcasting and not hidden. If your Home Network
SSID is hidden, you will need to manually setup the Range Extender through the Wi-Fi Settings > Home
Network Settings menu.
My Range Extender was working fine previously, but now I can no longer access the Internet through the
Range Extender. Or, I had a
POWER OUTAGE
and now the Range Extender no longer works.
a.
The connection to your Home Network has been dropped. This can be caused by several events to your
home Wi-Fi connection. When this occurs, simply run the Setup Wizard again from the Touch Screen
Menu and reconfigure the Range Extender.