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505-1320 Series Ultrasonic Open Channel Flowmeter
TM
SECTION 6
CUSTOMER ASSISTANCE
6.1
Factory Assistance
AMETEK Drexelbrook can answer any questions about your
level measurement system. Call Customer Service at
1-800-553-9092 (US and Canada) , or
+ 215-674-1234 (International).
If you require assistance
and attempts to locate the problem
have failed:
•••••
Contact
your local Drexelbrook representative,
•••••
Call
the Service department toll-free at 1-800-527-6297
(US and Canada) or + 215-674-1234 (International),
•••••
FAX
the Service department at + 215-443-5117, or
•••••
Please provide the following information:
Instrument Model Number ___________________________
Sensing Element Model Number and Length ___________
Original Purchase Order Number _____________________
Material being measured _____________________________
Temperature __________________________________
Pressure ______________________________________
Agitation ______________________________________
Brief description of the problem _______________________
____________________________________________________
____________________________________________________
Checkout procedures that have failed __________________
____________________________________________________
____________________________________________________
6.2
Field Service
Trained field servicemen are available on a time-plus-expense
basis to assist in start-ups, diagnosing difficult application
problems, or in-plant training of personnel. Contact the ser-
vice department for further details.
6.3
Customer Training
Periodically, AMETEK Drexelbrook instrument training semi-
nars for customers are held at the factory. These sessions are
guided by Drexelbrook engineers and specialists, and provide
detailed information on all aspects of level measurement, includ-
ing theory and practice of instrument operation. For more infor-
mation about these valuable workshops, write to
AMETEK Drexelbrook, attention:
Communications/ Training Group, or call 215-674-1234.
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