27
© American Time
Wireless Remote Transmitter Installation Manual
Glossary
Appendix
Troubleshooting
Clock
Installation
Transmitter and
System Setup
Intr
oduction
Troubleshooting Ethernet
If you have trouble connecting the SiteSync IQ Remote Transmitter via Ethernet, follow these troubleshooting steps:
1. Check the Ethernet cable connection to the SiteSync IQ Remote Transmitter. Make sure the patch cable is securely
connected to the Ethernet RJ-45 port and that it is not damaged. Have the cable tested or connect a computer or
another Ethernet device to this cable to confirm proper connection. The Green LINK/ACT LED on the front of the
Remote Transmitter should be flashing when a connection is established.
2. Confirm all Network settings (see "Ethernet Installation" section of this manual). Make sure the SiteSync IQ Remote
Transmitter is configured properly.
3. Change the Time Server IP address to a different timeserver among those listed in Appendix A. Perhaps the timeserver
that the remote transmitter is attempting to communicate with is down or not responding quickly enough due to
network traffic, etc.
4. If using a Static IP address, confirm another device or computer on the network is not using the same Static IP address.
The Network Administrator should be able to resolve any conflicts.
5. Ensure that the Network has port 123 open for SNTP or port 13 open for Daytime Protocol.
6. Ping the IP address of the unit from another computer to see if it is responding. Check with your Network
Administrator if you do not know how to do this.
7. Test the time server by attempting to get a time stamp from another computer. Check with your Network
Administrator if you do not know how to do this.
If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 866-748-3796.
