background image

 

 

QIG

 

2012

 

Appendix

 

2

 

 

Troubleshooting

 

Guide

 

Step

 

1:

 

Ensuring

 

Valid

 

Connectivity

 

 

Replace

 

the

 

Ethernet

 

cable

 

with

 

a

 

known

 

good

 

cable.

 

 

 

Ensure

 

the

 

cable

 

is

 

plugged

 

into

 

a

 

router

 

or

 

switch

 

port

 

that

 

has

 

functioned

 

properly

 

with

 

another

 

device.

 

 

 

Power

cycle

  

the

 

AP,

 

the

 

switch

 

or

 

router

 

to

 

which

 

it

 

is

 

connected.

 

 

If

 

a

 

firewall(s)

 

is

 

used,

 

review

 

settings

 

requirements

 

on

 

Page

 

5.

 

 

 

If

 

content

 

filtering

 

or

 

network

 

traffic

 

monitoring

 

software

 

are

 

in

 

use,

 

ensure

 

the

 

entries

 

on

 

Page

 

5

 

are

 

whitelisted.

 

If

 

these

 

steps

 

fail

 

to

 

change

 

the

 

AP

 

status,

 

reset

 

the

 

unit

 

to

 

its

 

factory

 

default

 

configuration,

 

as

 

described

 

in

 

the

 

Step

 

2

 

(below).

 

 

Step

 

2

:

 

Reset

 

to

 

Factory

 

Default

 

 

With

 

the

 

AP

 

powered

 

on

 

and

 

the

 

Ethernet

 

cable

 

connected,

 

use

 

a

 

pin

 

to

 

press

 

the

 

Reset

 

button

 

for

 

10

 

seconds.

  

The

 

reset

 

button

 

is

 

located

 

next

 

to

 

the

 

Ethernet

 

port

 

on

 

the

 

unit’s

 

bottom.

 

 

Release

 

the

 

button

 

and

 

wait

 

10

 

seconds.

  

 

The

 

AP’s

 

halo

 

will

 

flash

 

green

 

then

 

change

 

to

 

solid

 

green.

 

 

After

 

approximately

 

2

 

minutes,

 

refresh

 

your

 

view

 

on

 

CloudCommand

 

dashboard.

  

The

 

AP

 

status

 

should

 

read

 

OK

.”

  

If

 

the

 

this

 

step

 

did

 

not

 

change

 

the

 

status,

 

please

 

Deregister

 

and

 

Re

register

 

the

 

AP

  

as

 

described

 

in

 

the

 

following

 

Step

 

3.

 

Содержание WAP223NC

Страница 1: ...QIG 2012 Quick Install Troubleshooting Guide WAP223NC Cloud Managed Wireless N Access Point...

Страница 2: ...er Networks Introduction This install guide is for the Amer Networks WAP223NC Cloud Managed Wireless N Access Point AP powered by CloudCommand Amer s cloud managed Wi Fi solution combines business gra...

Страница 3: ...udes indoor outdoor and extended range Wi Fi products This Quick Install Guide is for the WAP223NC Indoor access point CloudCommand a customizable online software platform from PowerCloud Systems powe...

Страница 4: ...1 2 Registering the AP Online Step 1 Locate the unique Unit Identification Code UIC on the label placed on the bottom of the AP Step 2 On a compatible browser go to the CloudCommand site http amer clo...

Страница 5: ...r select New Access Point and follow the instructions 1 3 AP Deployment 1 3 1 Deploying an AP with Dynamic IP Addressing DHCP If your network automatically assigns IP addresses DHCP service connect th...

Страница 6: ...be ready to use in several minutes You can reconfigure it to a static IP using the CloudCommand interface anytime in the future Note1 For network firewalls use the following OUTBOUND traffic on ports...

Страница 7: ...omputer as follows IP Address 192 168 101 50 Subnet Mask 255 255 255 0 Step 3 Launch a web browser and type the default IP address of the AP http 192 168 101 55 Enter the following User Name and Passw...

Страница 8: ...ace as in the AP Both settings will match and the connection will be made recommended Alternately select Local This setting allows the AP s local configuration to be used and accepted by CloudCommand...

Страница 9: ...Devices and Change configurations Wi Fi Network Names security and passwords 2 View Alerts and Events and set up Alert Notifications 3 Display detailed Activity Reports for users and APs 4 View User...

Страница 10: ...grade DO NOT DISCONNECT from power or Internet connection NetDegraded Network connectivity to the Internet is poor The AP operates properly but responsiveness may be delayed If conditions improve the...

Страница 11: ...listed If these steps fail to change the AP status reset the unit to its factory default configuration as described in the Step 2 below Step 2 Reset to Factory Default With the AP powered on and the E...

Страница 12: ...stered AP should now have disappeared from the status line Re register the AP In CloudCommand click the New Access Point link located in the left menu bar Follow the instructions in the dialog boxes t...

Страница 13: ...ctor Individual Device Authentication IDA technology enables administrators to identify and secure each connected device individually via a self service process leveraging email or text messaging Know...

Страница 14: ...oad Upload Limits Define how much total bandwidth a guest user can utilize per ach session Different users can receive different allocations of total bandwidth based on how they are authenticated on t...

Страница 15: ...QIG 2012 Appendix 4 Hardware Installation...

Страница 16: ...QIG 2012...

Страница 17: ...QIG 2012...

Страница 18: ...QIG 2012...

Страница 19: ...2012 PowerCloud Systems Inc All rights reserved PowerCloud Systems CloudCommand is a trademark of PowerCloud Systems Inc All rights reserved Other trademarks are the property of their respective owne...

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