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Troubleshooting Guide
If your question is not answered here, you can contact us as follows:
1.
Email Support:
2.
Live Chat Support:
www.ambientweather.com/chat.html
(M-F 8am to 4pm Arizona Time)
3.
Technical Support: 480-283-1644 (M-F 8am to 4pm Arizona Time)
Problem
Solution
Wireless remote (thermo-hygrometer) not
reporting in to console.
There are dashes (--.-) on the display
console.
If any of the sensor communication is lost, dashes (--.-)
will be displayed on the screen. To reacquire the signal,
press and hold the
C
button for 3 seconds,
and the remote search icon
will be constantly
displayed. Once the signal is reacquired, the remote
search icon
will turn off, and the current values
will be displayed.
The maximum line of sight communication range is 300’
and 100’ under most conditions. Move the sensor
assembly closer to the display console.
If the sensor assembly is too close (less than 5’), move
the sensor assembly away from the display console.
Make sure the remote sensor LCD display is working
and the transmitter light is flashing once per 60 seconds.
Install a fresh set of batteries in the remote
thermo-hygrometer. For cold weather environments,
install lithium batteries.
Make sure the remote sensors are not transmitting
through solid metal (acts as an RF shield), or earth
barrier (down a hill).
Move the display console around electrical noise
generating devices, such as computers, TVs and other
wireless transmitters or receivers.
Move the remote sensor to a higher location. Move the
remote sensor to a closer location.
Temperature sensor reads too high in the
day time.
Make sure the thermo-hygrometer is mounted in a
shaded area on the north facing wall. Consider the
following radiation shield if this is not possible:
http://www.ambientweather.com/amwesrpatean.html
Indoor and Probe temperature do not
agree
Allow up to one hour for the sensors to stabilize due to
signal filtering. The indoor and probe temperature
sensors should agree within 2 °F (the sensor accuracy is
± 1 °F).
