11
Troubleshooting
You may save time and money by checking items below before calling for service. List includes common concerns that
are not the result of defective workmanship or materials. If your question is not explained below, contact Amana
Consumer Affairs Department at 800-843-0304.
TOPIC
POSSIBLE CAUSE
SOLUTION
NOISE
Gear sounds or a low hum
Normal mechanical sounds in
commercial-quality washer
Normal operation.
Rattling and clanking noise
Loose objects, such as coins or pins, in tub
or pump. Clothing fasteners hitting wash tub.
Stop washer and check tub. Remove loose objects. Close
zippers, buttons and fasteners. Clothing with buckles must
be turned inside out. If noise continues after washer is
restarted, objects may be in pump: Call your authorized
servicer.
Squealing sound or hot
rubber odor
Overloaded wash tub
Largest dry load level should not be higher than bottom of
fabric softener dispenser or top of agitator.
Thumping sound
Heavy wash loads; unbalanced loads
Usually normal, but unbalanced loads should be
redistributed. Stop washer and rearrange load.
Vibrating noise
Washer not resting firmly on floor
Make sure floor is strong enough for washer. Adjust
leveling legs so washer rests firmly on floor. See
Installation Instructions for leveling details.
Wash load distributed unevenly in tub
Stop washer and rearrange load.
Shipping plug not removed during installation
See Installation Instructions for details on removing
shipping plug.
Water splashing or slapping
noise
Washer sprays water inside tub while
running at high speed during rinse and spin.
Normal operation. Washer sprays water inside tub while
running at high speed during rinse and spin.
Whistling or whirling noise
Drum spinning without clothes. Holes in the
tub can cause this sound.
Normal operation.
OPERATION
Washer does not start
Electrical power cord may not be plugged in,
or connection may be loose
Make sure plug from power cord fits tightly into wall outlet.
Fuse blown, circuit breaker tripped, or power
outage occurred
Replace fuse or reset circuit breaker. Do NOT increase
fuse capacity. Call qualified electrician to correct circuit
overload problem. Call local utility company to correct
power outage.
Water supply faucets not turned on
Turn on water supply faucets.
Control set incorrectly
Reprogram control. See fault code explanations if
necessary.
Internal overload protector automatically
stops motor in event of overload.
Protector resets in approximately 3 minutes and motor
automatically restarts. If overload protector stops motor
again, quit using washer and call service technician.
Washer won’t spin
Lid partially open
Close lid completely.
Fault code occurred
See fault code explanations for assistance.
Residue left in tub
Heavily soiled items
Before washing, shake or brush excess dirt and sand from
items. Wipe tub with non-abrasive household cleaner and
rinse.
WATER
Wash load too wet after spin
Overloaded wash tub
Largest dry load level should not be higher than bottom of
fabric softener dispenser or top of agitator.
Unbalanced load
Rearrange load to allow proper spin.
Kinked drain hose
Straighten drain hose.
Water enters slowly or does
not enter washer
Inadequate main water supply
Check water pressure at another faucet in house.
Water supply faucets partly closed
Fully open hot and cold water supply faucets.
Water being used elsewhere in house
Avoid running water elsewhere when washer is filling. Water
pressure must be at least 20 psi (138 kPa).
Clogged water inlet filters
Disconnect water fill hoses from faucet and clean screen
filters. Replace filters and attach hoses..
Kinked water inlet hoses
Straighten hoses.
