8. Input or Output feature does not work – Check to ensure the external device,
radio, CD Player, Tape Player etc, is working properly. If there is still a problem,
check to make sure the connecting wires are not damaged and the connection
itself is secure. If the unit is still not working properly it may be necessary to
return the unit to the factory. See “return procedure”.
9. Moisture entered the electronics compartment – All circuit boards are
sealed against moisture during the manufacturing process however, this is
an electrical device and all effort should be made to protect against exposure
to excessive moisture from rain, snow, etc. Should the unit be exposed to
moisture it will be necessary to allow the unit to dry overnight, naturally.
If this is done, the unit should work normally once fully dried. CAUTION:
NEVER DRY YOUR PRO-EARS UNIT WITH AN ELECTRONIC HAIR DRYER OR
OTHER ARTIFICIAL MEANS. THIS COULD RESULT IN DAMAGE TO THE UNIT!
IF your PRO EARS do not resume normal operation contact our Service
Department for assistance.
If, after reviewing the troubleshooting information provided above, you still
have a question about your PRO EARS, please call our Service Department
at 800-891-3660 between 8:30AM-5:00PM EST, or send an email to Service@
Pro-Ears.com. Many times it is possible to rectify your problem over the
phone. However, if it is necessary to return the unit(s), you will be given an
RMA number for return. Because of the low rate of repairs/returns, your PRO
EARS will normally be repaired and shipped back to you within 1 week of
receipt. Please see the Warranty section to ascertain what repairs are covered
without cost.
PARTS LIST
HB1 – Head Band
CN1 – Control Knob
MC2 – Microphone Cover
HY6 – Maintenance Kit for; PRO-MAG & PRO-SLIM Series; Ultra 28;
Ultra 33 & Ultra Pro
HY7 – Maintenance Kit for; Predator & Ultra 26; Pro Tekt and Pro Tac Plus;
Pro 300; Ultra Sleek
HY8 – Maintenance Kit for; STALKER & CLAYS
Maintenance Kit Includes: (2) ProForm Leather
™
Sealing Rings,
plus (2) New Interior Foam and (2) foam Mic Covers.
