PRO SERIES – 3 YEAR LIMITED WARRANTY
All PRO-EARS Pro Series models carry a full Three (3) Year Warranty on the electronics
and One (1) Year on other materials and workmanship from the date of purchase. Items
covered by the Three Year Warranty include circuit board, microphone, potentiometer
and ear cups. To be valid, The Warranty Card or On-Line Registration must be filled
out and sent to PRO-EARS Customer Service with a copy of a dated sales receipt
within thirty (30) days of purchase. Should you forget to register you Pro Ears on-line
then you will be required to show proof of purchase prior to any warranty repair.
We recommend that you do this now while you have your receipt.
We will either repair or replace the item in accordance with the Pro-Ears Repairs Terms
and Conditions ( go to: http://www.proears.com/store/pg/52-Repairs.aspx to read the full
Terms & Conditions) and will then return postpaid. This Warranty is limited to the
original purchaser only. ITEMS NOT COVERED BY THE WARRANTY INCLUDE: ear cup
grommets, sealing rings, microphone covers, foam battery covers, volume control
knobs, batteries, battery terminals. The warranty does not cover corrosion damage
caused by dead or weak batteries, damage caused by dropping, water, normal wear,
intentional or unintentional damage, loss or breakage caused by abuse, misuse or
accident. The warranty is void if your unit has been altered or unauthorized service work
has been attempted. All PRO EARS electronic protectors require N size 1.5 volt batteries.
Using any other size voids this warranty.
For service under this Warranty, you must first call for an RMA (Return Merchandise
Authorization) number. Explain to the Customer Service Representative exactly what the
symptoms are. We may be able to correct the problem over the phone without a return.
If it is necessary, return the defective unit postpaid, with the RMA number on the
outside of the box. In most cases, the product will be repaired or replaced and shipped
back to you within three working days. Please provide as much detail as possible
regarding the problem you are experiencing. Also provide return shipping and contact
information. Warranty repairs will be returned to you via ground transportation. The
entire unit, including batteries , must be returned for proper evaluation. Do not return
only the non-functioning part.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
EXCLUSIVE REMEDY OF THE CONSUMER. PRO EARS SHALL NOT BE LIABLE FOR
ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT OR RESULTING FROM THE
USE OR UNAVAILABILITY OF THIS PRODUCT, EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS HEREBY DISCLAIMED. THIS
WARRANTY SUPERCEDES ALL OTHER WARRANTIES ASSOCIATED OR INCLUDED
WITH THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, or allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you. This warranty gives you specific legal rights,
and you may have other rights which vary from state to state.
NOTE: Soft Foam Sealing Rings and Inner Foam components are designed for maximum
comfort and efficiency. Due to this highly specialized material, they require greater
care. It is recommended that these items be replaced every 6 to 15 months depending
on use and climate. These items are available in our Maintenance Replacement Kit
and may be purchased at your local PRO EARS retailer, or call: 1-800-891-3660.
Order on line at www.pro-ears.com.
