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Helios Series
Installation & Users Manual
Troubleshooting
The chart below provides possible causes and remedies for various error messages and/or symptoms. If
this chart is unable to address your issue, please contact your authorized dealer or Altman customer
service for assistance.
Any service and maintenance (including troubleshooting), other than described herein should
be performed by an Authorized Altman Lighting Dealer or Service Center.
DESCRIPTION
ISSUE
POSSIBLE CAUSE/REMEDY
No light output.
Fixture will not produce or output
light and connected to power.
0-10....Control is set at 0% inten-
sity...
0-10 Control is not connected
properly
NON-DIM version has no power.
Low light output.
Fixture produces low light
output and connected to
power.
0-10 Control is set to low setting.
No power at luminaire.
Luminaire does not power up.
Circuit not energized...verify
circuit breaker is turned on.
Not plugged in...ensure A/C cable
is connected to power source.
Power cable wired incorrectly...
verify power cable and connector
are wired correctly.
