iv
MaxCommunicator Manual
Viewing Group Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Viewing Agent Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Saving and Printing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Viewing Agent State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Listening in, Barging In, Coaching . . . . . . . . . . . . . . . . . . . . . . 28
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Forced Agent Login/Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Viewing Group Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Dealing with Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Agent View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Содержание MaxSupervisor
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