Altigen MaxSupervisor, Руководство пользователя

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26 MaxSupervisor Manual
You can sort the agents in ascending or descending order by type of
statistic. To do so, click a statistics category on the left. The agents get
rearranged according to your selection. For example, if you click “Total
WG In Calls Answered”, you would see something like the following:
Notice that the chosen category above displays a descending arrow. So the
first agent displayed here answered the most calls, and the last agent
displayed answered the least. If you click the category again, the arrow and
the sort order becomes ascending, from least to most.
Saving and Printing Statistics
To save agent or group statistics to a CSV (comma-separated values) file,
click the Export button at the bottom of the tab and then specify a
directory and file name. To print the data, click the Print button . If
you are printing group statistics, the tabular data and the graph both print
out.
Important: Workgroup statistics are reset every night at midnight. If you
do not export or print records before the reset, you cannot
recover the data.