Index
Center 4.0 User Guide
65
In
d
e
x
Index
A
AA state
11
ACT
5
,
55
advanced database option
56
agent statistics
48
AltiAgent
configuration
53
main window
36
AltiGen
ii
AltiGen Communications
phone numbers
ii
AltiGen services
4
AltiSupervisor
45
AltiView
configuration
53
main window
15
Apply button
53
auto attendant
21
B
barge in
51
busy call handling
58
Busy state
11
C
call handling
17
–
22
configuration
57
call handling, workgroup
37
call history
32
call history, workgroups
41
call holding
19
Call Pending state
11
call states, defined
11
call transfer
20
call waiting
20
calls list
16
Center configuration
53
–
64
change monitor window
41
conference call
21
Conference state
11
configuration
53
,
53
–
64
call handling
57
general
54
message notification
62
One Number Access
59
station speed dialing
63
connected
11
CSF (Call Summary Format)
47
,
52
current agent status
51
D
databases
5
advanced options
56
deleting
logs
33
dial-by-name
56
dialing
by name
18
by name search
19
by number
17
keyboard dialing pad
18
speed dial
19
using the mouse
18
dialing window (dial pad)
17
dialtone
11
distribution lists
27
Do Not Disturb
58
E
Error call state
11
error messages
12
exit
10
Export button
47
,
52
external databases
5
F
flash button
19
forwarding all calls
57
forwarding voice mail
26
Содержание CDR Search 4.0
Страница 6: ...Table of Contents vi Center 4 0 User Guide...
Страница 10: ...Warranty x Center 4 0 User Guide...
Страница 16: ...Installation 6 Center 4 0 User Guide...
Страница 24: ...Getting Started 14 Center 4 0 User Guide...
Страница 44: ...Monitoring Extension Activity 34 Center 4 0 User Guide...
Страница 54: ...Using Center as a Workgroup Agent 44 Center 4 0 User Guide...
Страница 78: ...Index 68 Center 4 0 User Guide...