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17. Support
Our customer service is happy to answer any questions you may have. You can e-mail us at
18. FAQ
What is https://www.klimaregler.de?
https://www.klimaregler.de is the b@home portal for the alre b@home system. You can access all your connected
b@home systems on the b@home portal. Using a browser with a connection to the Internet, you can view your room
temperatures and undertake settings from any location. More information about the b@home system can be found on our
homepage
I don't have a user account. Where can I set one up?
You can only access the b@home portal if you own a b@home gate. It is only via the gate that you can set up access to
the b@home portal.
I’ve forgotten my password. What can I do?
On the b@home portal log-on page, there is a link (“Forgotten password”) to a function for resetting your password.
Which operating systems are compatible with the b@home app?
The free b@home app is available for iOS and Android.
How many smartphones/tablets can be used to access a b@home system via the b@home app?
The b@home system can be operated by any number of smartphones/tablets with the installed b@home app.
Can you block access from smartphones/tablets that have already been authorised? (If lost, for example)
Yes. Authorisation for a device can be withdrawn by deleting the b@home app from this device. All authorisations are
withdrawn by a complete factory reset of the b@home gate.
What happens if two or more smartphones/tablets access the same b@home gate at the same time?
No-one is blocked, in other words, the last setting undertaken applies.
I’ve lost my Internet connection. Will my control system continue to work?
Yes. Control of the b@home system is not dependent on an Internet connection. The Internet connection is only used to
access the b@home system when not connected to your home network. If the b@home gate is not connected to the
Internet, only mobile use of the system is lost.
What happens if I interrupt the power supply to my b@home gate, overnight for example?
The b@home gate is the central component for room control in the b@home system. The power supply to the b@home
gate should therefore not be disconnected. If it is, the control function ceases to work.
Why are trained actuators not displayed in the b@home app in the same way that the trained sensors are?
The actuators receive the information they need for control purposes from the gate. To extend the battery life, for example,
and to keep costs for the device as low as possible, the actuators do not have a transmit function. The b@home app does
not therefore contain any information about which actuators are present. A correct connection between the b@home gate
and actuators can however be checked at any time using the connection test (see Section 14.6.6 Connection test).
I’ve deleted my b@home app. How can I restore the settings?
The settings for the b@home system are saved in the b@home gate and remain there. If you re-install the b@home app,
you simply have to restore access authorisation.
What is the range of the b@home components?
150 m line of sight or up to 30 m in buildings depending on structure.
I already have an alre wireless system, can I use the components in the b@home system?
With a few exceptions, all alre wireless system devices can be used in the b@home system. To find out if this applies in
your particular case, please contact our customer service at
I have a question and cannot find the answer on this page. Who can I contact?
You will find more information in the respective operating instructions for your b@home components. Our customer service
will also be happy to answer any questions you may have. You can e-mail us at
19. Liability
The technical data we have provided was obtained under laboratory conditions in accordance with generally valid test
specifications, in particular DIN specifications. Characteristics are only guaranteed to this extent. The customer is
responsible for checking the suitability of their intended use and/or usage under the ambient conditions; we do not accept
any liability for this. We reserve the right to amendments.
