Jeep Wrangler
i509-WRA-JL
20220401v1
29/29
Troubleshooting Guide Continued
Symptom
Possible Cause
Remedy
5
No output from RCA’s
Maestro module is flashed for
amplified system.
Re-flash module for non-amplified system.
6
Cannot enter SETTINGS
MENU.
Vehicle is in motion or parking
brake is not engaged.
With vehicle in (P)PARK engage the parking
brake. Release the parking brake and
engage the parking brake a second time, as
shown in the Setup Guide on page 28.
7
Sound mutes when vehicle is
shifted into reverse.
Mute on reverse is turned on in the
SOUND menu.
Change Mute on reverse to off.
8
Only the front speakers are on
for SXM Radio.
SXM Tuner has not been activated.
Activate SXM Tuner.
9
The vehicle is incorrectly
positioned on the Navigation
display.
Poor GPS signal.
Ensure the recommeded GPS antenna route
was used. See page 17.
10
CarPlay, Android Auto, or
off-road navigation map
positioning issues.
GPS antenna is positioned
incorrectly.
GPS antenna is obstructed and doesn’t have
line of sight to the sky. Perform a factory
reset. The unit will automatically recalibrate.
11
CarPlay, Android Auto, or
off-road navigation vehicle
position icon heading in
wrong direction
Reverse Signal is not connected or
not reliable.
Ensure that Reverse wire is connected. Also
ensure that no 3rd party interface module(s)
interfere with the Reverse Signal. The head
unit uses the Reverse Signal to achieve
optimal positioning performance.
12
iPhone or Android phone is
not recognized
when connected to the
USB cable.
Loose or disconnected USB cable.
Check the USB connection behind
the headunit.
Non-compatible cable.
Use the cable supplied with the
iPhone or Android phone. Third party
adapters and long extensions may not work.
Only use USB extension that came with the
head unit.
Dirty charging port on phone.
Clean charging port.
Wrong USB port used.
The OEM USB’s are only meant for charging.
They can’t transfer data. The only one that
can is the bottom port of the USB, AUX,
HDMI interface that is included.
13
Volume controls on bezel and
steering wheel controls do not
work.
The setting for External Processor
was turned on.
That setting should only be checked when
using an external sound processor. When
there isn’t one being used in the audio
system it needs to be in the default setting
of off. MENU/SETUP/SYSTEM/EXTERNAL
ACCESSORIES/EXTERNAL AUDIO
PROCESSOR/OFF
14
OEM USB’s not charging.
The wrong micro USB was plugged
into the USB power adapter.
There are 2 factory micro USB plugs in
the dash behind the media center. One
is black and one is grey. If the supplied
adaptor is plugged into the grey micro
USB the factory USB’s will not charge.
Make sure the black USB is plugged into
the power adapter.
See pages 16 and 19
for details.