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NANO 2 – Setting up Features

User Manual v2.7
www.allo.com

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For example, the following online converter provided by Digium, Inc can be used to convert
the sound file.

http://my.digium.com/en/products/ivr/audio-converter/

Important Note:

We recommend to use GSM format sound file for uploading as the file size is usually smaller
than the other compatible format.

4.11. IVR

IVR (Interactive Voice Response) is a pre-recorded interactive operator defined by a
sequence of actions that provides a customer with a better call experience. An IVR can be
‘chained’ with other IVR’s creating a multi-level IVR system.

Example :

“Welcome to ALLO PVT LTD! If you know your party’s extension, please dial it now.

Press 1 for Customer Service

Press 2 for Billing

Press 3 for Shipping”

Navigation:

Setup

Æ

IVR

, User could Setup, Edit and Delete an IVR.

IVR Configuration Parameters

Name

Configure the name of the IVR

Extension

Enter the extension number for users to access the IVR.

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Содержание Nano 2

Страница 1: ...Version 2 0...

Страница 2: ...User Manual NANO 2 Version 2 7...

Страница 3: ...User 8 4 2 2 Modify Delete selected users 10 4 3 Trunks 11 4 3 1 Analog Trunks 11 4 3 2 VOIP Trunks 11 4 3 3 Adding a New VoIP Account Details 11 4 3 4 Editing Deleting an Existing VoIP Account 12 4...

Страница 4: ...iguration 28 5 2 3 Host Configuration 29 5 3 Feature Settings 29 5 4 Admin Settings 30 5 4 1 General Preferences 30 5 4 2 Language 32 5 4 3 PBX Settings 32 5 4 4 Reboot 33 5 5 SIP Settings 33 5 5 1 Ge...

Страница 5: ...System Info 45 9 APPLY Changes 45 10 Managing Handling Nano2 PBX Features 46 10 1 Attended Transfer 46 10 2 Blind Transfer 46 10 3 Conferencing 46 10 4 Call Forwarding 47 10 5 Call Parking 47 10 6 Cal...

Страница 6: ...ts built in voicemail multi level auto attendants remote extensions and sophisticated call handling features help businesses reduce communications costs while allowing employees to stay connected worl...

Страница 7: ...2 LAN port to your PC using the network cable provided 3 Plug the power cable to the Nano2PBX After 10 secs All the 6 LEDs start blinking and LEDs turn to orange after the completion of boot up 4 Chec...

Страница 8: ...ant Note strongly re to Alpha n Mozilla Fire up process tarted cation L commend y umeric pas efox Only of the Nano LEDs you to cha ssword to r o2PBX take On the nge the Na reduce the p es about 3 4 e...

Страница 9: ...N connection and use the WAN IP to access the Full Fledge User Interface of the NANO2 The WAN IP address can be obtained by dialing from the Analog phone which is connected to the Nano2PBX Important N...

Страница 10: ...gin screen the default username and password is admin and admin respectively Press the Login button to enter the NanoPBX web panel To change the password please refer to the General Settings Admin Set...

Страница 11: ...unavailable 4 Under Extensions you will see all the users and the extensions connected to the NanoPBX Also you can sort out the extension by clicking in the extension 5 Under Queues you will see all...

Страница 12: ...pdate Settings Button NanoPBX will reboot for the changes to take effect Once the system comes up you can use the ports as per your configuration 2 Please make sure to disconnect incoming PSTN Line co...

Страница 13: ...te New User You have to create atleast one Dialplan using Dialplan option before trying to create Analog IP Extensions Navigation Users Create New user This is where you setup your Analog IP extension...

Страница 14: ...s on a public IP communicating with devices hidden behind NAT e g broadband router If there is one way audio issue usually it s related to NAT configuration or Firewall s support of SIP and RTP ports...

Страница 15: ...nsions you have setup To edit or delete any of them simply click the appropriate icon provided to the right of each account Extension Once you click on the Edit button of an Extension then it will dis...

Страница 16: ...ge fill in the Provider Name Host name Host Port Username Password and Proxy information given to you by your VoIP provider known as SIP Credentials Apply any Codec Settings required You can prioritiz...

Страница 17: ...ou have setup To edit or delete any of them simply click the appropriate icon provided to the right of each trunk Once you click on the edit button of a VoIP trunk then it will display the information...

Страница 18: ...ny Digit from 0 9 Z Any Digit from 1 9 12345 9 Any digit from 1 to 9 N Any Digit from 2 9 Wildcard Match one or more characters Wildcard Match zero or more characters immediately Caller ID Name Config...

Страница 19: ...ber dialed This type of rule will allow the user to choose suitable provider based on Country code For e g If the user want to Dial 44 9872837532 then adding _X in Dial Pattern and configure 0 in Stri...

Страница 20: ...eated it displays here so that to include it in the dialplan Include local contents here the user can select the features which he wishes to use After all the changes click on the save button And don...

Страница 21: ...lso edit or delete groups using edit and delete button simultaneously 4 7 2 Voicemail Group Details Voicemail s Group Extension The number to be allocated for the Voicemail Group Label Name of the Voi...

Страница 22: ...t can be directed to the next available extension This feature is used to balance the workload among group of extensions Queues will provide the following functions Incoming calls being placed in the...

Страница 23: ...ap Up Time After a call is finished the time it takes an extension to become available again to become available in the queue Queue Max Len The maximum number of callers waiting in queue for an availa...

Страница 24: ...d in the Greeting Message web page Users could select to re record play or delete the recording 4 10 2 Uploading Voice Files Navigation Voice Prompt Uploading Voice Files If the user has a pre recorde...

Страница 25: ...teractive Voice Response is a pre recorded interactive operator defined by a sequence of actions that provides a customer with a better call experience An IVR can be chained with other IVR s creating...

Страница 26: ...of actions performed when call enters the IVR Add new Step Select the IVR steps as per the requirement Allow Key press Events Select the event for each key pressing for 0 9 Thee event options are Exte...

Страница 27: ...ce Incoming Calling Rule Details Incoming Calling Rule Configuration Parameters Trunk Select the trunk to configure the inbound rule Time Interval Select the time interval from the list specify the ti...

Страница 28: ...line cannot be used for out dial operation since there is no dial tone offered However it can be configured so an outside caller can reach an inside extension with a 7 digit number through the phone c...

Страница 29: ...king messages After dialing this code you will enter a basic voice menu with the option to listen or forward messages and configure voicemail options When prompted provide the appropriate Voice Mail n...

Страница 30: ...h to Family Messages 4 Switch to Friends Messages 3 Advanced options 5 Send Message 1 Use Voicemail number 2 Use Voicemail Directories 0 Mailbox options 1 Record your unavailable message 2 Record your...

Страница 31: ...conds for User s voicemail greeting Dial 0 for operator enable callers to enable the voicemail application and connect to an operator extension Message Options Maximum messages per folder Maximum numb...

Страница 32: ...ed message can be sent to users email address Attach Recordings to Email If enabled voicemails will be sent to user s Email address as voice recording The default setting is Yes Template for Voice mai...

Страница 33: ...x 192 168 0 0 Broadcast Enter the broadcast address Gateway Enter the gateway IP address for static IP settings DNS Primary Enter the DNS server 1 address for static IP settings DNS Secondary Enter th...

Страница 34: ...xtension to Dial to Park a Call Default Extension 700 During an active call initiate blind transfer and then enter this code to park the call Extensions for Parked Calls Default Extension 701 720 Thes...

Страница 35: ...ot available in the desk Call Record Default code 9 This is to assign the code for performing Call Record If the NanoPBX user extension wants to record the particular active call then he needs to pres...

Страница 36: ...examples should assist in writing an acceptable digit mapping string 2 9 11 Where calls beginning with digits 2 9 followed by digits 11 are dialed immediately 0T Where calls beginning with digit 0 fol...

Страница 37: ...gged out Once the web page comes back to the login page again enter the new password to login Date Time Settings You can set the date and time of the Nano2PBX either through Enabling NTP or by manual...

Страница 38: ...e Nano2PBX The administrator of the NanoPBX can remotely reboot the Nano2PBX by pressing the Reboot button at the bottom of the System management Once done following screen will be displayed to confir...

Страница 39: ...ion Progress and in band audio No The Nano2PBX will send 180 Ringing if 183 Session Progress has not been sent yet If audio path is established already with 183 then send in band ringing Never Wheneve...

Страница 40: ...ges if the Nano2PBX is behind NAT Extern Host you can specify an external host name and Asterisk will perform DNS queries periodically based on the External Refresh Interval Extern Refresh Configure t...

Страница 41: ...T 5 4 4 1 Misc Navigation General Settings SIP settings Misc This is where you can configure the miscellaneous sip settings The details to be filled are given as FAX Settings FAX Format Select the FAX...

Страница 42: ...ting an incoming INVITE or REGISTER request the Nano2PBX will always reject with 401 Unauthorized instead of notifying the requester whether there is a matching user or peer for the request This reduc...

Страница 43: ...ller joins the conference The default setting is No Quiet Mode If enabled if there are users joining or leaving the conference voice prompt or notification tone won t be played The default setting is...

Страница 44: ...er during Follow me 5 Clicking on the Add Follow Me Number will expand the window size with many options 6 New Follow Me Number Add new follow me number which could be Local Extension or an Outside Nu...

Страница 45: ...first name instead of last name Allow the caller to enter the first name of a user in the directory instead of using the last name 6 4 Call Record Navigation Additional Features Call Record The Nano2P...

Страница 46: ...many bulk user extensions at a time The details of the page is as follows Create select the number of users to be created Users starting from Extension select the number range from where the user exte...

Страница 47: ...of the desired backup file and it will be restored to the Nano2PBX If users have other backup files on PC to restore on the Nano2PBX click on Browse first and select it from local PC to upload on the...

Страница 48: ...w configuration file it can be done using new file 7 4 Asterisk CLI Navigation Tools Asterisk CLI This page gives an easier access to the user to execute the commands of the CLI An Example of the sip...

Страница 49: ...und calls internal calls and External calls You can select the number of list to shown in the listings by selecting the right dropdown box By clicking on the Previous and Next button you can see the l...

Страница 50: ...WAN MAC Address and Default Gateway you may refer to Settings Network Settings for more info Disk Usage Disk you will have a summary of Disk usage and Disk free space available on the file system Mem...

Страница 51: ...fers the caller to another person or call without any consultation or announcement from the transferor party Follow the steps below to perform a Blind or unattended call transfer With an active call i...

Страница 52: ...t will announce the parked extension i e 7005 To retrieve the call the user can go to any phone in the group and dial the parked extension i e 7005 Then call will be retrieved and connects to the retr...

Страница 53: ...able 8 GB USB drive available along with NanoPBX v2 for storing MoH Voicemail and Call Recording 10 10 NPA Dialing The North American Numbering Plan NANP is an integrated telephone numbering plan of 2...

Страница 54: ...company s central office DNS The Domain Name System is the system that translates Internet domain names into IP numbers A DNS Server is a server that performs this kind of translation FXO In telecommu...

Страница 55: ...e the client is unable to meet the security authentication requirements of the server but should be permitted some SIP Session Initiation Protocol An application layer control protocol a Signaling pro...

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