Allnet ALL2213 Скачать руководство пользователя страница 32

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5. FREQUENTLY ASKED QUESTIONS

I have forgotten the administrator username and/or password

There is a [

RST

] button on the rear panel, keep the power on, hold the reset button for 10 seconds, it will restore back

to factory default settings as below:

Username

: admin

Password

: admin

NOTE

: Please don’t press

RST

button if without professional guide.

The video is not smooth

Possible reason 1

: The frame rate value is too small.

Solution

: Increase the frame rate value.

Possible reason 2

: Too many users are connecting to the device.

Solution

: Close some connection or reduce the video frame rate.

Possible reason 3

: Network bandwidth is too low, lots of lost packets.

Solution

: Reduce the video frame rate or video compression bit rate.

Fail to visit IP camera via browser

Possible Reason 1

: Network is disconnected.

Solution

: Connect your PC to network, check whether the network works well or not. Check whether the cable problem,

or network problem caused by PC virus.

Possible reason 2

: IP Address has been occupied by other devices.

Solution

: Stop the connection between IP camera and network, connect the IP camera to PC

directly, reset IP address according to the proper operations recommended.

Possible reason 3

: IP addresses are in different subnets.

Solution

: Check IP address, Subnet masking and Gateway.

Possible reason 4

: Physical address of network conflict with IP camera.

Solution

: modify the physical address of IP camera.

Possible Reason 5

: Web port has been modified.

Solution

: Contact Network Administrator to obtain related information.

Possible Reason 6

: Unknown.

Solution

: Press RESET to restore to factory settings then connect it again, the default IP address is 192.168.1.155,

subnet mask is 255.255.255.0

The color of image is abnormal (Green or other color)

Sometimes the IP camera images cannot be displayed properly because of different graphics cards, the images appears

to be green or other colors, then you should run the programme “Config.exe” from the downloaded OCT files.

Содержание ALL2213

Страница 1: ...ALL2213 H 264 Outdoor IR WLAN P2P IP Camera User s Manual for other Browsers ...

Страница 2: ... suitable for small and medium sized enterprises families and other environments that require remote network video transmission and monitoring It is easy to be installed and operated Before installation please check the product and all accessories If anything is missing please contact your supplier in time Package Contents 1 IP Camera X1 2 Power Adapter X1 3 CD X1 4 User Manual X1 5 WIFI Antenna X...

Страница 3: ...l time transfer Open Standard Environment Support TCP IP network support HTTP DNS DHCP PPPoE SMTP FTP SSL TFTP NTP ARP RARP NFS RTSP RTP RTCP protocols and Dynamic IP DDNS Support up to 10 users online simultaneously Advanced Extended Function Connect home appliances and pan alarm via GPIO interface to achieve I O alarm input and output functions Simple Management Mode Using standard web browser t...

Страница 4: ...tocol TCP IP HTTP DNS DHCP PPPoE SMTP FTP SSL TFTP NTP ARP RARP NFS RTSP RTP RTCP Compress rate level 128Kbps 4Mbps Wireless Standard IEEE 802 11b g n Data Rate 802 11b 11Mbps Max 802 11g 54Mbps Max 802 11n 150Mbps Max Wireless Security WEP WPA WPA2 Encryption Physical Infrared Light 30 IR LEDs Night visibility up to 25 meters Alarm Input 1 Channel on off Input Alarm Output 1 Channel relay Output ...

Страница 5: ...egory C 192 168 0 0 192 168 255 255 Intranet Connection IP camera and user s computer device should be under the same network environment and both of their IP should be under the same subnet then means correct connection picture as below Figure1 0 Extranet Connection there are 2 ways as below 1 IP camera connect to the Internet via router here camera s IP is a private IP clients need to connect to...

Страница 6: ... applications Add or remove Windows component Network service Detailed data UPnP users interface enable it factory settings is disable Then it can allow your operating system to support UPnP 2 3 Login the Camera Step 1 Install from CD into computer then generate a icon Step 2 Double click Search IPCam camera IP MAC list will be displayed If you want to re search click Refresh again ...

Страница 7: ...nter other browsers login interface Figure1 3 3 SOFTWARE OPERATION FOR CHROME FIREFOX SAFARI Choose the suitable language input correct user name and password then click Login For example if the factory default settings as below IP Address 192 168 1 155 User name admin Password admin ...

Страница 8: ...y if there is prompt for installing the quicktime player just download and install it VLC If use VLC should download the VLC player firstly During the VLC installation please must enable Mozilla plugin as the picture showes below Choose languages here For mobile phone login Click to login the other browsers interface as below ...

Страница 9: ... the camera s parameters Details see 4 Params settings 3 2 For Live Video 3 2 1 TOP Menu For QuickTime Mode Capture Clik to take snapshot the picture be saved in the PC to it s appointed path as JPG format will pop up the snapshot right click the picture to save it OSD Settings Click it will pop up the OSD settings interface including OSD Color Frequency Image Mirror and Flip ...

Страница 10: ...cy Including 50HZ 60HZ Outdoor 50HZ 60HZ for the users who use 50HZ 60HZ frequency outdoor for the users who want to use this camera to monitor the outdoor environment NOTE This camera normally should be used in a indoor environment Mirror and Flip Mirror Select this icon to see the mirror image Erase it will back to normal Flip Select this icon to see the reversal image Erase it will back to norm...

Страница 11: ...ize of the display Click it will back to the true size Capture Clik to take snapshot the picture be saved in the PC to it s appointed path as JPG format will pop up the snapshot right click the picture to save it OSD Settings Click it will pop up the OSD settings interface including OSD Color Frequency Image Mirror and Flip 3 2 3 Left Side Menu There are some basic operation icons listed on the le...

Страница 12: ...rom 128 to 127 click the icon it will back to factory settings Saturation set value from 0 to 200 click the icon it will back to factory settings 4 PARAMS SETTINGS 4 1 Device Click Params Settings icon select Device it will show the basic information such as Device ID Device Client Version Device Host Version Description IP Address UPNP Status DDNS Status etc Default device name is IP Camera users...

Страница 13: ...elow There are two option for stream Main Stream and Sub Stream users can set the stream based on the actual operation enviroument for example if the band width is good enough set Main Stream as Initial Stream or choose Sub Stream will be better Set the parameters of Main Stream and Sub Stream as below ...

Страница 14: ...oding rate make the moving pictures more smoothly Bit Rate Higher bite rate means better quality images but take more band width so please adjust the settings according to the actual band width The range of bit rate from 128Kbps 4Mbps Image Quality Better image quality higher bit rate value and it will take more bandwidth the image quality parameters could be set as below NOTE When the device runs...

Страница 15: ...hoose external headset as the audio input device Microphone Volume Adjust the microphone volume Speaker Volume Adjust the speaker volume 4 4 Motion Detection Click Motion Detection to enter the interface Motion Detection Set motion detection armed function ON OFF Sensitivity Set detection sensitivity as Low Middle High Higher Highest ...

Страница 16: ...nable alarm output unselect to stop SD Card Record Select it to enable record in SD card unselect to stop Send E mail Select it to enable E mail alert function unselect to stop Mail service details see 4 14 FTP Upload Select it to enable FTP upload function unselect to stop FTP details see 4 15 Click Save to save all the settings Click Update to refresh the settings Schedule Select the day and tim...

Страница 17: ... alarm output duration Relay close time can be Forever 5s 10s 15s 30s 60s Lose SD Card Alarm Set alarm triggered ON OFF if the SD Card is lost Alarm Input Set alarm input ON OFF it supports NO NC external alalrm device choose the correct mode to make sure it works well it refers to the I O pin7 Input1 Action with Alarm These are actions optional for external alarm triggerred ...

Страница 18: ... enable E mail alert function unselect to stop Mail service details see 4 14 FTP Upload Select it to enable FTP upload function unselect to stop FTP details see 4 15 Click Save to save all the settings Click Update to refresh the settings 4 6 Network Click Network to enter the interface Network Type There are three modes Static Address Dynamic Address PPPoE 4 6 1 Static Address Set network paramet...

Страница 19: ...onnect to extranet via router then the gateway is the router s IP NOTE Please don t change the Media Port Web Port Phone Port RTSP Port if no necessary 4 6 2 Dynamic Address Choose Dynamic Address the camera will get IP address automatically Media Port Default is 38401 Web Port Default is 80 Phone Port Default is 2012 RTSP Port Default is 554 NOTE Please don t change the Media Port Web Port phone ...

Страница 20: ... succeed will display the IP address distributed by ISP NOTE Please don t change the Media Port Web Port Phone Port RTSP Port if no necessary DNS Server Set DNS server MAC Address MAC address of IP Camera If you don t know Subnet Mask Gateway DNS Server Please check the Local Area Connection Status of your computer it contains all these information steps as below 1 Control Panel Network Connection...

Страница 21: ... ALLNET GmbH München 2013 Alle Rechte vorbehalten 20 If you don t know the DNS Server you can set it the same as Gateway 4 7 Wireless Lan Click Wireless Lan to enter the interface ...

Страница 22: ...channel of WEP share Key Key Input the key the same as the settings in your router All the WiFi encryption mode should be the same as WiFi router which connected and different encryption has different authentication menu 4 8 UPNP Click UPNP to enter the interface Enable UPNP Set UPNP function ON OFF Select it to enable UPNP then the camera will do port forwarding automatically It s helpful for usi...

Страница 23: ...arty DDNS server provider DDNS User Registered user name from DDNS server If use factory DDNS it can t be modified DDNS Password Registered password from DDNS server If use factory DDNS it can t be modified DDNS Host Name Domain name set by user If use factory DDNS it can t be modified For the third party DDNS you have to register an account firstly keep the user password host then input it NOTE O...

Страница 24: ...choose the one then click Save 4 12 Users Click Users to enter the interface Every camera supports 16 users and every user can be divided into three grades including Super Admin Administrator Operator Visitor Super Administrator Every device has a super administrator it has the highest permission can set all the parameters ...

Страница 25: ...ts Operator Lower permission than administrator can do some operation such as pan tilt control and set some parameters Visitor The lowest permission only can view live video can t control the pan tilt parameter settings etc 4 13 Log Click Log to enter the interface Record user information including account date time visitor IP address etc 4 14 Date Time Click Date Time to enter the interface ...

Страница 26: ...5 Date Time Display the current date and time Time Zone Set the current time zone Time Mode Can choose PC Time or NTP Time NTP Server Choose the relevant NTP sever when set time mode as NTP Time 4 15 E mail SMTP Click E mail SMTP to enter the interface ...

Страница 27: ...ail address Inbox Set receiver s email box support the most 3 emails simultaneously SMTP Server The sender s SMTP server SMTP Port The sender s SMTP Port usually is 25 some SMTP server have its own port such as the smtp port for Gmail is 465 Auth User Verify the user settings SMTP User Set sender s user name SMTP password Set sender s password ...

Страница 28: ...TP Server Set FTP server address FTP Port Set the port of FTP server default is 21 FTP User Set the user name of FTP server FTP Password Set the password of FTP server Upload Folder Set the path of remote FTP server Make sure that the folder you plan to store images exists For camera couldn t create the folder itself Also the folder must be erasable FTP Mode It supports standard POST mode and pass...

Страница 29: ...rbehalten 28 Click save to submit click test to check the settings NOTE Only alarmed there will be 3 snapshots sent to the FTP server every 1 second 4 17 P2P We strongly recommend to change the P2P Password to secure the access to the camera ...

Страница 30: ...Display the state of SD card Format Click it to delete all data and format the SD card All data will be lost if formatted Enable Auto Overwrite Set SD card auto cover when it s full Enable Pre record Set Pre recording function Record the video before alarm triggered Pre record Time Set the Pre recording time could be from 1 to 6 seconds Record Stream Choose the stream here Manual Rec open or close...

Страница 31: ...e back to factory settings Upgrade Device Firmware Click Choose File choose the correct system file for upgrade then click Start Upgrade Device Web UI Click Choose File choose the correct Web UI file for upgrade then click Start NOTE Please use the correct upgrade file must keep the power on when upgrading wired mode suggested because wrong operation or incorrect upgrade file maybe damage the devi...

Страница 32: ...network works well or not Check whether the cable problem or network problem caused by PC virus Possible reason 2 IP Address has been occupied by other devices Solution Stop the connection between IP camera and network connect the IP camera to PC directly reset IP address according to the proper operations recommended Possible reason 3 IP addresses are in different subnets Solution Check IP addres...

Страница 33: ...m DirectX function is disabled which will cause slow display of images and abnormal color Possible Reason 2 Hardware problem graphics card doesn t support image acceleration and hardware zooming functions For hardware issue the only solution is to change the graphics card Solution Install DirectX image driver then click Start Run input dxdiag set enable DirectDraw Acceleration Direct3D Acceleratio...

Страница 34: ...IE then can visit this camera remotely 6 OBTAINING TECHNICAL SUPPORT While we hope your experience with the IP CAMERA network camera is enjoyable and easy to use you may experience some issues or have some questions that this User s Guide has not answered Please contact your reseller and ask for help firstly if they could not resolve your issue please contact our company If your cameras do not sup...

Страница 35: ...the above directive is indicated by the CE sign on the device The Allnet ALL2213 conforms to the Council Directives of 1999 5 EC This equipment meets the following conformance standards EN60950 1 2006 A11 2009 A1 2010 A12 2011 EN62479 2010 EN301489 1 V1 9 2 EN301489 5 V1 3 1 EN301489 17 V2 1 1 EN300328 V1 7 1 This equipment is intended to be operated in all countries This declaration is made by AL...

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