Troubleshooting
How to install a GigE camera (Bigeye/Pearleye/Goldeye)
V2.0.0
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Troubleshooting
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If the camera can be detected but no images can be grabbed, verify the
camera operation mode. Basically every AVT camera can work in three
modes:
– Continuous Mode – The camera generates the images with a constant
exposure time independently. This exposure time cannot be adjusted.
– Image On Demand (IOD) Trigger mode – The camera produces no image
until an external trigger impulse reaches the trigger input pin of the
camera.
– Image On Demand (IOD) Timer mode – The trigger impulses are gener-
ated internally by a timer which can be adjusted in the software.
Sometimes the camera was adjusted to an IOD mode by a mistake. Verify
the following settings:
AcquireControl
– Open the “Camera control” dialog
– Check if in the “Misc” group either “Continuous (IOD = Off)” with dis-
abled “Timer” or “IOD = On” with enabled “Timer” was chosen.
– Remember that the settings within the “Shutter time” group and the
“Interval time” group are only used when “IOD = On” with enabled
“Timer” was chosen.
Coyote
– Make sure that the “GigE VDS Camera Integration DLL” was installed.
– Open the “Configuration – Advanced” dialog and select the “Camera
Properties” tab.
– Verify the settings of “Timer Mode”, “Image On Demand”, “Exposure
Time ms” and “Dark Time ms”
GEVPlayer & NI MAX
– Go to the “AcquisitionAndTriggerControls” branch
– Check state of “TriggerMode”
– Check state of “StartExposureTimer”
– Verify the values of “DarkTimeAbs“ and “ExposureTimeAbs”
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If the camera cannot be detected, verify all settings from the driver instal-
lation description. Make sure that no third party network filter driver (e.g.
VPN driver) conflicts with the Pleora driver. Disable all Firewalls and anti-
virus solutions. Power cycle the camera.
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Restart the computer.
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Do you have Jumbo Packets enabled? Ensure that every network device
supports the adjusted packet size. Try setting to the default packet size of
1440 bytes.
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Launch the “Information Gathering Tool” which was installed with the
Pleora driver package. A shortcut to this program can be found in the
