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Chapter 5

Troubleshooting

This chapter contains information about how to troubleshoot a switch in
the event a problem occurs. Sections in the chapter include:

“Power LED is Off” on page 94

“Twisted Pair Port Link LED is Off” on page 95

“SFP or XFP LED is Off” on page 96

“Transceiver is Installed but the Status is “Not Present”” on page 97

“System Fault LED is Blinking” on page 98

“System Fault LED is Steadily On” on page 99

“Cannot Establish a Local (Out-of-Band) Management Session” on
page 100

“Switch Functions Intermittently” on page 101

“Issues with Virtual Stacking Chassis Configuration” on page 102

Note

If you are unable to resolve the problem after following the
instructions in this chapter, contact Allied Telesis Technical Support
for assistance. Refer to “Contacting Allied Telesis” on page 16 for
contact information.

Содержание x600-24Ts

Страница 1: ...613 001394 Rev A x600 Series Layer 3 Gigabit Ethernet Switches x600 24Ts x600 24Ts XP x600 48Ts x600 48Ts XP x600 24Ts POE x600 24Ts POE Installation Guide...

Страница 2: ...d without prior written permission from Allied Telesis Inc Allied Telesis and the Allied Telesis logo are trademarks of Allied Telesis Incorporated All other product names company names logos or other...

Страница 3: ...mits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency...

Страница 4: ...nslation of the safety statement is available in a PDF document titled Translated Safety Statements This is posted on the Allied Telesis website at http www alliedtelesis com support software Refer to...

Страница 5: ...x600 48Ts XP Switch 22 x600 24Ts POE 23 x600 24Ts POE 24 10 100 1000Base T Ports 25 Connector Type 25 Speed 25 Duplex Mode 25 Maximum Distance 25 Cable Type 26 Auto MDI MDI X 26 Port Pinouts 26 SFP Tr...

Страница 6: ...ed Pair Cable Specifications 80 SFP XFP Transceiver Specifications 81 Installing SFP XFP Transceivers 82 Installing an SFP Transceiver 82 Installing an XFP Transceiver 85 Cabling the 10 100 1000Base T...

Страница 7: ...27 Resiliency link connecting to switch ports over the ResiliencyLink VLAN using a network hub 56 Figure 28 STACK and STATUS LEDs 60 Figure 29 Power Cord Retaining Clip 70 Figure 30 Inserting the Reta...

Страница 8: ...Figures 8...

Страница 9: ...Table 9 Class vs Power Levels 44 Table 10 State Change Table 55 Table 11 Stacking LED Functions 60 Table 12 Twisted Pair Cabling and Distances 80 Table 13 MDI Pin Signals 10 or 100 Mbps 106 Table 14 M...

Страница 10: ...Tables 10...

Страница 11: ...Layer 3 Gigabit Ethernet Switches This preface contains the following sections Product Documentation on page 12 Starting a Management Session on page 13 Safety Symbols Used in this Document on page 1...

Страница 12: ...the software features of the AlliedWare Plus Operating System Software which runs on the x600 Series Switches refer to AlliedWare Plus Operating System Software Reference Guide Virtual Chassis Stackin...

Страница 13: ...ructions that describe how to start a local management session on an x600 switch refer to the Starting a Local Management Session on page 89 For information that describes how to log onto the AlliedPl...

Страница 14: ...s the safety symbols defined in Table 1 Table 1 Safety Symbols Symbol Meaning Description Caution Performing or omitting a specific action may result in equipment damage or loss of data Warning Perfor...

Страница 15: ...ied Telesis products are available in portable document format PDF on our web site Go to http www alliedtelesis com support software Enter your hardware product model in the Search by Product Name fie...

Страница 16: ...number A product sent to Allied Telesis without an RMA number will be returned to the sender at the sender s expense To obtain an RMA number contact the Allied Telesis Technical Support group at our w...

Страница 17: ...S LEDs on page 36 STACK LEDs on page 37 Secure Digital SD LED on page 39 Terminal Port on page 40 Power Over Ethernet PoE and PoE on page 41 Redundant Power Supplies on page 46 AT LBM Loop Back Module...

Страница 18: ...XP Switch x600 48Ts Switch x600 48Ts XP Switch x600 24Ts POE Switch x600 24Ts POE Switch The AlliedWare Plus Operating System Software AW runs on all the x600 switches The x600 24Ts POE requires AW s...

Страница 19: ...1 shows the x600 24Ts switch front and rear panels Figure 1 x600 24Ts Switch RPS INPUT 100 240VAC 1310 AC Power Connector System LEDs RPS Connector Expansion Slot with Blank Panel 1 3 5 7 9 11 13 15...

Страница 20: ...ure 2 shows the x600 24Ts XP switch front and rear panel Figure 2 x600 24Ts XP Switch SFP Transceiver Slots 1 3 5 7 9 11 13 15 17 19 21R 23R 2 4 6 8 10 12 14 16 18 20 22R 24R x600 24Ts XP Layer 3 Giga...

Страница 21: ...t for the AT StackXG Stacking Module Figure 3 shows the x600 48Ts switch front and rear panel Figure 3 x600 48Ts Switch x600 48Ts Layer 3 Gigabit Ethernet Switch FDX HDX COL D C 1000 LINK ACT 10 100 L...

Страница 22: ...in the rear of the switch Figure 4 shows the x600 48Ts XP switch front and rear panel Figure 4 x600 48Ts XP Switch L A 49 50 XFP XFP CLASS 1 LASER PRODUCT LINK ACT 15 1 3 5 7 9 11 13 17 33 31 47 35 1...

Страница 23: ...n rear panel Figure 5 shows the x600 24Ts POE switch front and rear panel Figure 5 x600 24Ts POE Switch 1596 x600 24Ts POE Layer 3 Gigabit Ethernet Switch 1 3 5 7 9 11 13 15 17 19 21R 23R 2 4 6 8 10 1...

Страница 24: ...6 shows the x600 24Ts POE switch front and rear panel Figure 6 x600 24Ts POE Switch 1596 x600 24Ts POE Layer 3 Gigabit Ethernet Switch 1 3 5 7 9 11 13 15 17 19 21R 23R 2 4 6 8 10 12 14 16 18 20 22R 24...

Страница 25: ...and set the duplex mode manually through the AlliedWare Plus Operating System Software Note In order for a switch port to successfully Auto Negotiate its duplex mode with a 10 or 100 Mbps end node the...

Страница 26: ...when a port s speed and duplex mode are set through Auto Negotiation automatically configures a switch port to MDI or MDI X depending on the wiring configuration of the port on the end node This feat...

Страница 27: ...optic transceivers let you connect the switches to other network devices over long distances using fiber optic cables Copper transceivers allow you to add more twisted pair ports to your x600 Series...

Страница 28: ...to connect high speed 10 gigabit devices to the switch or to create high speed backbone networks between switches Figure 8 shows an example of an XFP transceiver Figure 8 XFP Transceiver Refer to Inst...

Страница 29: ...n an SFP module establishes a link with an end node A 10 100 1000Base T port automatically transitions back to the active status when the link is lost on an SFP module In nearly all cases a 10 100 100...

Страница 30: ...gure 10 SD Card Note An SD card is not required for normal operations of the switch To insert an SD card position it so that the manufacturer s brand label is facing up and press it into the slot unti...

Страница 31: ...k activity and PoE Power over Ethernet Figure 11 shows the port LEDs for the x600 24Ts and x600 24Ts XP switches These LEDs are separated from the 10 100 1000Base T port locations on the front panel F...

Страница 32: ...etween the port and the end node Solid Green The port has established a link at 1000 Mbps Flashing Green Packets are being received or transmitted at 1000 Mbps Solid Amber The port has established a l...

Страница 33: ...vice detected Solid Green The end node is a powered device and the port is providing power to it Solid Amber The port is experiencing a problem providing PoE to the end node Flashing Amber The port is...

Страница 34: ...efined in Table 5 on page 35 Figure 16 XFP LEDs on x600 24Ts XP and x600 48Ts XP Switches Table 4 SFP Slot LED Descriptions LED Function State Description L A Link Status and Activity Off No link has...

Страница 35: ...able 5 XFP Slot LED LED Function State Description L A Link Status and Activity Off No link has been established between the port and the end node Solid Green The port has established a link at 10 Gbp...

Страница 36: ...ubleshoot a problem MASTER Off Indicates that the switch is not the STACK Master Flashing Green Indicates the specific stack member s ID of the switch in response to the SHOW STACK INDICATOR command T...

Страница 37: ...CK LEDs for any of the non PoE x600 switches see Figure 18 To locate the STACK LEDs for either the x600 24Ts POE or x600 24Ts POE switch see Figure 19 Figure 18 Non PoE Switch STACK LEDs Figure 19 x60...

Страница 38: ...king Module and is sending or receiving packet traffic 2 L A Off STACK Port 2 has not established a link to a stacking port on another AT StackXG Stacking Module Solid Green STACK Port 2 has establish...

Страница 39: ...ecure Digital Slot LED Table 8 Secure Digital LED LED Function State Description SD Link Status and Activity Flashing Amber Indicates a fault has been detected The SD card is not valid or a read or wr...

Страница 40: ...e port The terminal port has an RJ 45 style connector An RJ 45 to RS 232 management cable is supplied with the switch The terminal port is set to the following specifications Default baud rate 9600 bp...

Страница 41: ...e same twisted pair cable There are several advantages that PoE add to the installation and maintenance of your network First because the switch acts as the central power source for your powered devic...

Страница 42: ...a new generation of higher powered PDs The IEEE 802 3at specification requires that PDs support a flexible Layer 2 power classification method using Link Layer Discovery Protocol Media Endpoint Discov...

Страница 43: ...he maximum wattage is 30 watts for PoE PSEs compared to 15 4 watts for PoE PSEs The IEEE 802 3af specification supports the usage of Category 3 CAT3 Ethernet LAN cables or higher The IEEE 802 3at spec...

Страница 44: ...connected to a network node that is not a powered device functions as a regular Ethernet port without PoE The PoE feature remains enabled on the port but no power is delivered to the device Note The...

Страница 45: ...00 24Ts POE and x600 24Ts POE switches use the data twisted pairs The IEEE 802 3af and IEEE 802 3at standards allow two options for using these cables for power supply The spare pairs are used In this...

Страница 46: ...support one x600 switch When fully populated each RPS unit can support up to four x600 switches simultaneously The power supply modules in each Redundant Power Supply are hot swappable with the x600...

Страница 47: ...on the x600 48Ts XP switch to all 44 copper ports two SFP ports and two XFP ports If you need to configure the switch for stacking you may install a VC Stacking Module AT StackXG in place of the AT LB...

Страница 48: ...k bandwidth Figure 23 shows the VCS Stacking Module AT StackXG Figure 23 VCS Stacking Module AT StackXG Note The x600 24Ts POE and x600 24Ts POE have two permanent stacking ports installed on the rear...

Страница 49: ...9 AC Power Connector The x600 switches have a single AC power supply socket on the rear panel which has autoswitch AC inputs To power the switch on or off connect or disconnect the power cord Refer to...

Страница 50: ...Chapter 1 Overview 50...

Страница 51: ...hysical Stack on page 52 Resiliency Link on page 54 VCStack Recovery States on page 54 Resiliency Link Configurations via Switch Ports on page 56 Resilient Stacked Topology on page 57 Stack Formation...

Страница 52: ...y can be applied in several ways Within the stack itself switch interconnection is via two links The second link is able to provide an alternative data path thus the stack continues to function if a s...

Страница 53: ...igh Speed Stacking Cables 1 0 meter StackXG 1 This configuration shown in Figure 24 uses two switches that are connected back to back via two high speed stacking links Note that stacking ports labeled...

Страница 54: ...mode or to re elect a new stack master The state change table Table 10 State Change Table on page 55 shows how the stack members respond to various problems occurring on the master node A resiliency...

Страница 55: ...dware reset or fault No change Reset offline Reset offline Run the NO STACK ENABLE command3 No change Fallback action1 Fallback action1 Software application failover lock up or continual crashes No ch...

Страница 56: ...on on using the resiliency link commands go to the Software Reference for the x600 Series Switches which can be found at www alliedtelesis com The specific commands are the STACK RESILIENCYLINK comman...

Страница 57: ...jor criteria you can use virtual chassis stacking to create highly reliable network configurations Employing link aggregation rather than spanning tree to manage the parallel paths enables the bandwid...

Страница 58: ...r both components the lower the number the higher the priority To set the stack priority run the STACK PRIORITY command Note that changes to these settings will not take effect until the next master r...

Страница 59: ...ation information and startup scripts Stack Management VLAN Managing the stack is the same as managing an individual switch You can connect to the asynchronous console port of any stack member or you...

Страница 60: ...f flashes within each sequence is the same as the Stack Member ID of the switch For example if the switch had the Stack Member ID 4 then the MASTER LED would flash 4 times followed by a pause then 4 t...

Страница 61: ...stack MAC address does change ARP tables of devices on the network are updated to reflect the change in MAC address via gratuitous ARP 1 L A Solid Green Link on stacking port 1 is active Green Flashin...

Страница 62: ...uration you should create a fallback config file that reflects the most appropriate working configuration for the failures that you feel are most likely to occur One way to do this is to create a fall...

Страница 63: ...e configured with the default then when the stack is rebooted the new member would be elected as the stack master Replacing a Stack Member A stack member can be removed from a stack hot swap out with...

Страница 64: ...al Chassis Stacking 64 detected This situation results in the re election of one stack master and the re integration of the stack into one entity The losing master will return to being a stack member...

Страница 65: ...The chapter contains the following sections Reviewing Safety Precautions on page 66 Unpacking a Switch on page 69 Installing the Power Cord Retaining Clip on page 70 Installing the Switches in an Equi...

Страница 66: ...possibility of electric shock disconnect electric power to the product before connecting or disconnecting the LAN cables E1 Warning Do not work on equipment or cables during periods of lightning activ...

Страница 67: ...r Les batteries doivent tre limin es conform ment aux instructions du constructeur E22 Warning Mounting of the equipment in the rack should be such that a hazardous condition is not created due to une...

Страница 68: ...nents Please return damaged units for servicing Caution The Ethernet POE ports are only intended for installation in Environment A as defined in IEEE 802 3af All interconnected equipment must be conta...

Страница 69: ...return the unit to Allied Telesis 2 Place the switch on a level secure surface 3 Make sure the following components are included in your switch package If any item is missing or damaged contact your A...

Страница 70: ...Cord Retaining Clip 2 Install the clip on the AC power connector on the rear panel of the switch With the u of the clip facing down press the sides of the clip toward the center and insert the short e...

Страница 71: ...e switch as shown in Figure 31 Figure 31 Removing the Feet 3 Turn the switch over 4 Attach a rack mount bracket to one side of the switch using four of the screws that come with the switch as shown in...

Страница 72: ...h rack using standard screws not provided as shown in Figure 33 Figure 33 Mounting the Switch in a Rack 1328 x600 24Ts XP Layer 3 Gigabit Ethenet Switch X COL 00 LINK ACT 26 XFP L A D C D C L A L A ST...

Страница 73: ...reset the x600 switch perform the following procedure 1 Locate the RESET button which is on the right hand side of the faceplate 2 Press the RESET button with the tip of a pen or a similar non conduc...

Страница 74: ...ckXG Stacking Module is hardware hot swappable You can install or replace the module while the switch is powered on Caution If the stacking module is added or replaced in an operating stack the stack...

Страница 75: ...anel from the Expansion Slot Note All X600 Series Layer 3 Switch models are shipped from the factory with a Blank Panel installed in the rear panel Expansion Slot except for the x600 48Ts XP which is...

Страница 76: ...r verifying that the edges of the card are properly aligned in the guides in the chassis module slot Figure 37 Installing the AT StackXG Stacking Module 4 Secure AT StackXG module to the chassis by ti...

Страница 77: ...he Plastic Protector 6 Connect the cable to either Stack Port 1 or Stack Port 2 on the stacking module and secure by tightening the two captive thumbscrews 7 Remove the plastic protector from the conn...

Страница 78: ...Chapter 3 Installing the Hardware 78...

Страница 79: ...rk cables to an x600 switch The chapter contains the following sections Twisted Pair and Fiber Optic Specifications on page 80 Installing SFP XFP Transceivers on page 82 Cabling the 10 100 1000Base T...

Страница 80: ...Auto Negotiation has been disabled defaults to MDI X Disabling Auto Negotiation may require manually configuring a port s MDI MDI X setting or using a crossover cable Table 12 Twisted Pair Cabling an...

Страница 81: ...3 Gigabit Ethernet Switch Installation Guide 81 SFP XFP Transceiver Specifications The specifications for an optional SFP or XFP transceiver can be found on our Allied Telesis web site at www alliedt...

Страница 82: ...sceiver always keep the plug in the optical bores When you do remove the plug keep it for future use Unnecessary removal and insertion of a transceiver can lead to premature failure Warning A transcei...

Страница 83: ...Figure 41 Figure 41 Installing an SFP Transceiver 5 For the x600 24Ts and x600 24Ts XP switches verify that the handle on the SFP transceiver is in the upright position as shown in Figure 42 to preve...

Страница 84: ...w in Figure 43 Figure 43 Positioning SFP Handles on the x600 48Ts and x600 48Ts XP Switches 7 Repeat this procedure to install another SFP transceiver or go to Cabling the 10 100 1000Base T and Fiber...

Страница 85: ...r and store the packaging material in a safe location 3 Position the transceiver with the label facing down 4 Slide the transceiver into the slot until it clicks into place Figure 45 Installing an XFP...

Страница 86: ...rts 86 5 Repeat this procedure to install a second XFP transceiver or go to Cabling the 10 100 1000Base T and Fiber Optic Ports on page 87 For XFP optical and cabling specifications consult the docume...

Страница 87: ...two or more network devices can communicate with each other over more than one network path make sure that your switch is properly configured with the appropriate protocol s i e STP ESPR LACP etc Data...

Страница 88: ...the up position as shown in Figure 46 Figure 46 Power Cord Retaining Clip in the Up Position 2 Plug the power cord into the AC power connector on the rear panel of the unit see Figure 47 Figure 47 Co...

Страница 89: ...e see the AlliedWare Plus Operating System Software Reference Guide To start a local management session on the unit perform the following procedure 1 Connect the RJ 45 end of the management cable incl...

Страница 90: ...nal or terminal emulation program as follows Baud rate Default is 9600 bps Range is 9600 to 115200 bps Data bits 8 Parity None Stop bits 1 Flow control None Note The port settings are for a DEC VT100...

Страница 91: ...x600 Layer 3 Gigabit Ethernet Switch Installation Guide 91 Warranty Registration For warranty information and registration go to the Allied Telesis web site at www alliedtelesis com warranty...

Страница 92: ...Chapter 4 Cabling the Network Ports 92...

Страница 93: ...is Not Present on page 97 System Fault LED is Blinking on page 98 System Fault LED is Steadily On on page 99 Cannot Establish a Local Out of Band Management Session on page 100 Switch Functions Inter...

Страница 94: ...ollowing Make sure the power cord is securely connected to the power source and to the AC connector on the rear panel of the switch Verify that the power outlet has power by connecting another device...

Страница 95: ...and duplex mode manually the port defaults to MDI X Disabling Auto Negotiation may require manually configuring a port s MDI MDI X setting or using a crossover cable Make sure that the operating para...

Страница 96: ...r an SFP transceiver refer to the installation instructions shipped with the module Check that the operating specifications for instance wavelength and maximum operating distance of the fiber optic po...

Страница 97: ...in a transceiver slot but the Uplink Information menu in the AlliedWare Plus Operating System Software interface displays Not Present for that port do the following Verify that the transceiver is comp...

Страница 98: ...he switch is updating the active boot configuration file or a new version of the operating system software is in the process of being downloaded to the switch The LED stops blinking after the switch h...

Страница 99: ...set the switch by disconnecting and reconnecting the AC power cord If the FAULT LED remains ON download a new version of the switch s operating system software For instructions refer to the AlliedWare...

Страница 100: ...do the following Check that the RJ 45 serial management cable is securely connected to the serial terminal port on the switch and to the RS 232 port on the terminal or personal computer Check that th...

Страница 101: ...unctions Intermittently If a switch functions intermittently check the system hardware status through the management interface Note the current voltage for the power supply compared to the optimum rat...

Страница 102: ...sis Configuration For information on issues with stacking refer to the Allied Telesis Inc website www alliedtelesis com for the Overview of Virtual Chassis Stacking VCS and the Virtual Chassis Stackin...

Страница 103: ...17 34 in x 12 0 in x600 48Ts XP 44 mm x 440 mm x 305 mm 1 72 in x 17 34 in x 12 0 in x600 24Ts POE 44 mm x 440 mm x 408 mm 1 72 in x 17 34 in x 16 06 in x600 24Ts POE 44 mm x 440 mm x 408 mm 1 72 in x...

Страница 104: ...x600 24Ts 76 watts x600 24Ts XP 76 watts x600 48Ts 123 watts x600 48Ts XP 123 watts x600 24Ts POE 79 watts Tx Rx with no PoE Load 463 watts Tx Rx with 370 W PoE Load x600 24Ts POE 79 watts Tx Rx with...

Страница 105: ...3 VCCI Class A C TICK CE EMC Immunity EN55024 Electrical and Laser Safety EN60950 1 TUV EN60825 1 TUV UL 60950 1 CULUS CSA C22 2 No 60950 1 CULUS Quality and Reliability MTBF x600 24Ts 130 000 hrs x6...

Страница 106: ...tion at 10 or 100 Mbps Table 14 lists the pin signal definitions when a port is operating in the MDI X configuration at 10 or 100 Mbps The MDI MDI X setting is established automatically when a port is...

Страница 107: ...net Switch Installation Guide 107 Table 15 lists the pin signal definitions when a port operating at 1000 Mbps Table 15 Pin Signals 1000 Mbps Pinout Pair 1 Pair 1 2 Pair 1 3 Pair 2 4 Pair 3 5 Pair 3 6...

Страница 108: ...the pin layout of the RPS 17 pin D combo port and connector used to connect the AT RPS3104 Redundant Power Supply to the x600 24Ts POE and x600 24Ts POE switches Figure 50 AT RPS3104 17 Pin Connector...

Страница 109: ...ombo port and connector pinout definitions Table 17 AT RPS3104 17 Pin Connector Pinout Definitions Pin Definition A1 48V Return A2 Return 1 48V 2 48V RS 3 Redundant Power Supply RPS present 4 RPS_EN 5...

Страница 110: ...OE x600 Series Switch Figure 51 AT RPS3204 21 pin D combo Connector and Port Pin Layout Table 18 lists the RPS 21 pin D combo port and connector pinout definitions 10 20 1 11 11 10 20 A1 1 A1 Table 18...

Страница 111: ...er 3 Gigabit Ethernet Switch Installation Guide 111 15 Ground 16 Ground 17 Ground 18 12 0 VDC sense 19 Ground 20 No connect A 1 12 0 VDC Table 18 AT RPS3204 21 pin Connector Pinout Definitions Pin Def...

Страница 112: ...Appendix A Technical Specifications 112...

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