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Appendix A.
Troubleshooting
FastPrint Server User’s Guide
71
A printer connected to a FastPrint Server port cannot print or prints
garbage.
Try the following:
•
Check the cable connection between the FastPrint and the printer.
•
Make sure the printer driver in the application program or Windows matches the
printer.
The Configuration button on the Printer Status screen in FPSAdmin is
grayed out, even though my printer is bi-directional.
The button is unavailable if the printer is busy. You must wait until the printer is idle.
A.3. Printing - AppleTalk
Why do I get an incorrect prin Why do I get an incorrect prin
tt
out? out?
•
You may have chosen binary encoding to print the file. Try to use ASCII encoding.
•
Some of the fonts in your print file may not be supported by the printer. If you are
using the LaserWriter 8.1.1 driver, try either LaserWriter 7 or LaserWriter 8.5.1
instead.
I can’t find the FastPrint Server’s name in the Chooser.
Try the following:
1. Make sure that AppleTalk is on (the button next to Active is highlighted in the
Chooser).
2. Make sure the printer has been on and in the READY state for a few minutes.
3. Make sure the printer has not been renamed since its last appearance in the Chooser.
4. If the printer resides on a network with multiple zones, make sure the correct zone is
selected from the AppleTalk Zones box in the Chooser.
My document didn’t print to the right printer.
Check the following:
•
Another FastPrint with the same name may have received your print job. Use the
PST
OOL
to reconfigure your FastPrint Server name and make sure all FastPrint
Servers have unique names.
•
Make sure your application output encode is set to ASCII. If not, change it to ASCII.
My file doesn’t print with the correct fonts.
If you are using the LaserWriter 8.1.1 driver, try either LaserWriter 7 or LaserWriter
8.5.1 instead
My EPS file doesn’t print with the correct fonts.
This problem occurs in some programs. Try downloading the fonts contained in the EPS
file before printing the saved EPS file.
I can’t select the Remaining from : item in the print dialog box.
If you have selected the Layout value, 2 Up, or 4 Up, you cannot access the Remaining
from item. Choose other selections.