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Chapter 3

Troubleshooting

This chapter contains information about how to troubleshoot the switch in
the event a problem occurs.

Note

If after following the instructions in this chapter you are unable to
resolve the problem, contact Allied Telesyn Technical Support for
assistance. Refer to “Contacting Allied Telesyn” on page 10 for
contact information.

Содержание AT-9408LC/SP Series

Страница 1: ...613 000357 Rev B AT 9400 Series Layer 2 Gigabit Ethernet Switches AT 9408LC SP AT 9424T GB AT 9424T SP AT 9424Ts AT 9424Ts XP AT 9448Ts AT 9448T SP AT 9448Ts XP Installation Guide...

Страница 2: ...rks or registered trademarks of their respective owners Allied Telesyn Inc reserves the right to make changes in specifications and other information contained in this document without prior written n...

Страница 3: ...uses and can radiate radio frequency energy and if not installed and used in accordance with this instruction manual may cause harmful interference to radio communications Operation of this equipment...

Страница 4: ...ndice B contiene mensajes de seguridad traducidos para la instalaci n de este equipo Cuando vea el s mbolo vaya al Ap ndice B para ver el mensaje de seguridad traducido a su idioma Important L annexe...

Страница 5: ...9424Ts XP Switch 16 AT 9448Ts Switch 17 AT 9448T SP Switch 18 AT 9448Ts XP Switch 19 10 100 1000Base T Twisted Pair Ports 20 Connector Type 20 Speed 20 Duplex Mode 20 Maximum Distance 21 Cable Type 2...

Страница 6: ...rting a Local Management Session 56 Warranty Registration 58 Chapter 3 Troubleshooting 59 Power LED is Off 60 Twisted Pair Port Link LED is Off 61 Fiber Optic Port Link LED is Off 62 Transceiver is In...

Страница 7: ...following sections Safety Symbols Used in this Document on page 8 Where to Find Web based Guides on page 9 Contacting Allied Telesyn on page 10 Note For a list of features refer to Appendix C Features...

Страница 8: ...the safety symbols defined in Table 1 Table 1 Safety Symbols Symbol Meaning Description Caution Performing or omitting a specific action may result in equipment damage or loss of data Warning Perform...

Страница 9: ...Where to Find Web based Guides The installation and user guides for all Allied Telesyn products are available in portable document format PDF on our web site at www alliedtelesyn com You can view the...

Страница 10: ...ts Products for return or repair must first be assigned a return materials authorization RMA number A product sent to Allied Telesyn without an RMA number will be returned to the sender at the sender...

Страница 11: ...SP AT 9448Ts XP This chapter contains the following sections Description on page 12 10 100 1000Base T Twisted Pair Ports on page 20 Fiber Optic Ports on page 22 GBIC Transceiver Slots on page 23 SFP...

Страница 12: ...upply RPS connector Compact flash card slot Figure 1 shows the front and back panels of the AT 9408LC SP switch Figure 1 AT 9408LC SP Switch Front and Back Panels 100 240VAC RPS INPUT 462 AT 9408LC SP...

Страница 13: ...s of the AT 9424T GB switch Figure 2 AT 9424T GB Switch Front and Back Panels AC Power Connector RPS Connector 10 100 1000Base T Ports GBIC Transceiver Slots Port and Transceiver FAULT RPS MASTER POWE...

Страница 14: ...e AT 9424T SP switch Figure 3 AT 9424T SP Switch Front and Back Panels 10 100 1000Base T Ports Port and SFP RJ 45 Style Serial Terminal Port SFP Transceiver Slots FAULT RPS MASTER POWER CLASS 1 LASER...

Страница 15: ...AT 9424Ts switch Figure 4 AT 9424Ts Switch Front and Back Panels 10 100 1000Base T Ports Port and SFP RJ 45 Style Serial Terminal Port SFP Transceiver Slots AC Power Connector RPS Connector Slot LEDs...

Страница 16: ...he AT 9424Ts XP switch Figure 5 AT 9424Ts XP Switch Front and Back Panels 10 100 1000Base T Ports Port and SFP RJ 45 Style Serial Terminal Port SFP Slots AC Power Connector RPS Connector Slot LEDs Sys...

Страница 17: ...hows the front and back panels of the AT 9448Ts switch Figure 6 AT 9448Ts Switch Front and Back Panels Port LEDs AC Power Connector RPS Connector 10 100 1000Base T Ports RJ 45 Style Serial Terminal Po...

Страница 18: ...witch Figure 7 AT 9448T SP Switch Front and Back Panels AC Power Connector RPS Connector 10 100 1000Base T Ports SFP Transceiver RJ 45 Style Serial Terminal Port Slots and LEDs System LEDs RPS INPUT 1...

Страница 19: ...t and back panels of the AT 9448Ts XP switch Figure 8 AT 9448Ts XP Switch Front and Back Panels Port LEDs AC Power Connector RPS Connector 10 100 1000Base T Ports XFP Transceiver RJ 45 Style Serial Te...

Страница 20: ...her half or full duplex mode Full duplex mode is the only mode available when a port is operating at 1000 Mbps The twisted pair ports are IEEE 802 3u compliant and Auto Negotiate the duplex mode setti...

Страница 21: ...Hz Auto MDI MDI X The twisted pair ports on the switch are IEEE 802ab compliant and feature auto MDI MDI X This feature available when a port s speed and duplex mode are set through Auto Negotiation a...

Страница 22: ...ectors Speed The ports have fixed speed of 1000 Mbps 1000Base SX Maximum Distance and Cabling The ports have a maximum distance of 275 meters m with 62 5 125 m core cladding multimode fiber optic cabl...

Страница 23: ...stances using fiber optic cable Figure 9 illustrates a fiber optic GBIC transceiver Figure 9 GBIC Transceiver GBIC transceiver slots 23 and 24 are paired with twisted pair ports 23R and 24R Only one p...

Страница 24: ...FP slot is paired with a twisted pair port A link on an SFP transceiver takes priority in the event both an SFP transceiver and its paired twisted pair port have established links to their respective...

Страница 25: ...for optional XFP 10 Gigabit Ethernet transceivers to connect high speed 10 gigabit devices to the switch or create high speed backbone networks between switches Figure 11 shows an example of an XFP t...

Страница 26: ...stablishes a link with an end node A twisted pair port automatically transitions back to the active status when the link is lost on the GBIC or SFP module A twisted pair port and a GBIC or SFP module...

Страница 27: ...Series Layer 2 Gigabit Ethernet Switches Installation Guide 27 Note These guidelines do not apply to the SFP slots on the AT 9408LC SP switch and the XFP slots on the AT 9424Ts XP and AT 9448Ts XP sw...

Страница 28: ...for normal operations of the switch The AT 9400 Series switches support only the AT CF128A 128MB compact flash card from Allied Telesyn Contact your Allied Telesyn sales representative for more infor...

Страница 29: ...d pair ports Table 3 Twisted Pair Port LEDs LED Function State Description L A Link Status and Activity Off No link is established between the port and the end node Solid green The port has establishe...

Страница 30: ...X Port and GBIC and SFP Slot LED LED Function State Description L A Link Status and Activity Off No link is established between the port and the end node Solid green The port has established a link at...

Страница 31: ...uctions on how to troubleshoot a problem Flashing Red The switch is saving its configuration or is downloading a new version of the AT S63 management software MASTER or MSTR Off The switch has an enha...

Страница 32: ...ansion Slot and STACK LEDs The expansion slot and STACK LEDs featured on some of the AT 9400 Series switches are reserved for future use Consult your local Allied Telesyn sales representative for info...

Страница 33: ...n unmanaged switch if the default settings of the AT S63 management software are adequate for your network For a list of the default settings refer to Appendix A in the latest version of the AT S63 Ma...

Страница 34: ...lled AT PWR3204 Power Module and three empty slots for additional power modules Each power module can support one switch When fully populated with AT PWR3204 Power Modules the AT RPS3204 unit can supp...

Страница 35: ...C Power Connector The AT 9400 Series switches have a single AC power supply socket on the back panel which has autoswitch AC inputs To power the switch on or off connect or disconnect the power cord R...

Страница 36: ...Chapter 1 Overview 36...

Страница 37: ...a Site on page 40 Planning the Installation on page 41 Unpacking the Switch on page 43 Installing the Power Cord Retaining Clip AC Switches Only on page 44 Installing the Switch in a Rack on page 46...

Страница 38: ...connecting the LAN cables 3 Warning Do not work on equipment or cables during periods of lightning activity 4 Warning Power cord is used as a disconnection device To de energize equipment disconnect t...

Страница 39: ...tre limin es conform ment aux instructions du constructeur 24 Warning Mounting of the equipment in the rack should be such that a hazardous condition is not created due to uneven mechanical loading 2...

Страница 40: ...power outlet for the switch should be located near the unit and be easily accessible The site should provide easy access to the ports on the front of the switch This will make it easy for you to conne...

Страница 41: ...e auto MDI MDI X feature A port where Auto Negotiation has been disabled defaults to MDI X Disabling Auto Negotiation may require manually configuring a port s MDI MDI X setting or using a crossover c...

Страница 42: ...rts 1 to 8 on the AT 9408LC SP switch For optical specifications refer to AT 9408LC SP Switch 1000Base SX Port Specifications on page 73 Optional Transceiver Cabling For cabling specifications for an...

Страница 43: ...llied Telesyn 2 Place the switch on a level secure surface 3 Make sure the following components are included in your switch package If any item is missing or damaged contact your Allied Telesyn sales...

Страница 44: ...cord retaining clip as shown in Figure 14 Figure 14 Power Cord Retaining Clip 2 Locate the retaining bracket on each side of the AC power connector on the back of the switch shown in Figure 15 Figure...

Страница 45: ...ries Layer 2 Gigabit Ethernet Switches Installation Guide 45 4 Verify that the retaining clip is in the correct position shown in Figure 17 Figure 17 Retaining Clip Properly Installed in the Bracket 1...

Страница 46: ...ewdriver remove the snap on plastic feet from the bottom of the switch as shown in Figure 18 Figure 18 Removing the Feet 3 Turn the switch over 4 Attach a rack mount bracket to one side of the switch...

Страница 47: ...s Installation Guide 47 6 Mount the switch in the 19 inch rack using standard screws not provided as shown in Figure 20 Figure 20 Mounting the Switch in a Rack 9408LC SP Gigabit Ethernet Switch FAULT...

Страница 48: ...optical bores When you do remove the plug keep it for future use Unnecessary removal and insertion of a transceiver can lead to premature failure The SFP and GBIC slots on some of the AT 9400 Series...

Страница 49: ...ion shipped with the module Installing an SFP Transceiver To install an SFP transceiver in an AT 9408LC SP AT 9424T SP AT 9424Ts AT 9424Ts XP or AT 9448T SP switch perform the following procedure 1 Re...

Страница 50: ...P transceiver is in the upright position as shown in Figure 24 to prevent inadvertently removing the transceiver Figure 24 Positioning the SFP Handle in the Upright Position 6 Repeat this procedure to...

Страница 51: ...material in a safe location 3 Position the transceiver with the label on top 4 Slide the transceiver into the slot until it clicks into place as shown in Figure 26 Figure 26 Installing an XFP Transcei...

Страница 52: ...Chapter 2 Installation 52 For XFP optical and cabling specifications consult the documentation shipped with the module...

Страница 53: ...er you have activated a spanning tree protocol on the switch Data loops can adversely affect network performance For background information on the different types of spanning tree protocols supported...

Страница 54: ...in the Up Position 2 Plug the power cord into the AC power connector on the back panel of the unit see Figure 28 Figure 28 Connecting the AC Power Cord 100 240VAC Warning Power cord is used as a disco...

Страница 55: ...ndant Power Supply system refer to the AT RPS3204 Installation Guide for instructions on connecting the RPS unit to the switch When power is applied the switch begins to load the AT S63 software The l...

Страница 56: ...overview information on enhanced stacking refer to the AT S63 Management Software Menus Interface User s Guide To start a local management session perform the following procedure 1 Connect the RJ 45...

Страница 57: ...rator User names and passwords are case sensitive 6 The local management session starts and the command line interface CLI prompt is displayed as shown in Figure 31 Figure 31 CLI Prompt For informatio...

Страница 58: ...Chapter 2 Installation 58 Warranty Registration For warranty information or to register your product go to the Allied Telesyn web site at www alliedtelesyn com...

Страница 59: ...troubleshoot the switch in the event a problem occurs Note If after following the instructions in this chapter you are unable to resolve the problem contact Allied Telesyn Technical Support for assis...

Страница 60: ...ng Make sure the power cord is securely connected to the power source and to the AC connector on the back panel of the switch Verify that the power outlet has power by connecting another device to it...

Страница 61: ...ation may require manually configuring a port s MDI MDI X setting or using a crossover cable Make sure that the operating parameters of the port on the switch are compatible with the end node to which...

Страница 62: ...fications for the ports on the AT 9408LC SP switch are listed in Table 12 on page 73 For operating specifications for an SFP or GBIC module refer to the installation instructions shipped with the modu...

Страница 63: ...er is installed in a transceiver slot but the Uplink Information menu in the AT S63 management software interface displays Not Present for that port do the following Verify that the transceiver is com...

Страница 64: ...on is required A blinking FAULT LED could indicate that a new version of the management software is being downloaded to the switch or the switch s is updating the active boot configuration file The LE...

Страница 65: ...nd reconnecting the AC power cord If the FAULT LED remains ON try downloading a new version of the switch s management software For instructions refer to the AT S63 Management Software Menus Interface...

Страница 66: ...lowing Check to be sure that the RJ 45 serial management cable is securely connected to the serial terminal port on the switch and to the RS 232 port on the terminal or personal computer Check to be s...

Страница 67: ...he switch functions intermittently check the system hardware status through the management interface Note the current voltage for the power supply compared to the optimum rating Verify that the system...

Страница 68: ...Chapter 3 Troubleshooting 68...

Страница 69: ...3 11 kg 6 85 lb AT 9424T SP 3 11 kg 6 85 lb AT 9424Ts 4 21 kg 9 35 lb AT 9424Ts XP 4 23 kg 9 40 lb AT 9448Ts 5 00 kg 11 00 lb AT 9448T SP 4 61 kg 10 15 lb AT 9448Ts XP 5 09 kg 11 20 lb Recommended Min...

Страница 70: ...9448Ts 102 watts AT 9448T SP 120 watts AT 9448Ts XP 128 watts Input Voltage AC 100 240 VAC 2 0 A maximum 50 60 Hz Certifications EMI Emissions FCC Class A EN55022 Class A EN61000 3 2 EN61000 3 3 VCCI...

Страница 71: ...he MDI configuration at 10 or 100 Mbps Table 10 lists the pin signals when a port is operating in the MDI X configuration at 10 or 100 Mbps The MDI MDI X setting is established automatically when a po...

Страница 72: ...Technical Specifications 72 Table 11 lists the pin signals when a port operating at 1000 Mbps Table 11 Pin Signals 1000 Mbps Pinout Pair 1 Pair 1 2 Pair 1 3 Pair 2 4 Pair 3 5 Pair 3 6 Pair 2 7 Pair 4...

Страница 73: ...ter Characteristics Wavelength 850 nm Output Power Min 9 5 dBm Max 1 5 dBm Receiver Characteristics Input Power Min 17 dBm Max 0 dBm Stressed Receiver Sensitivity1 1 Performed in accordance with the c...

Страница 74: ...ector Pinouts Figure 33 illustrates the pin layout of the RPS 21 pin D combo port and connector Figure 33 RPS 21 pin D combo Connector and Port Pin Layout Table 13 RJ 45 Style Serial Terminal Port Pin...

Страница 75: ...nector pins Table 14 RPS 21 pin D combo Port and Connector Pin Definitions Pin Definition 1 Reserved 2 Fan 2 status 3 Fan 1 status 4 RPS status 5 Ground 6 Ground 7 RPS status 8 12 0 VDC sense 9 Reserv...

Страница 76: ...Appendix A Technical Specifications 76...

Страница 77: ...Handbuch enthaltenen Sicherheitshinweise in mehreren Sprachen Importante Este ap ndice contiene traducciones en m ltiples idiomas de los mensajes de seguridad incluidos en esta gu a Important Cette a...

Страница 78: ...et outlet shall be installed near the equipment and shall be easily accessible 8 Caution Air vents must not be blocked and must have free access to the room ambient air for cooling 9 Warning Operating...

Страница 79: ...ld be easily accessible 22 Caution To allow proper cooling of the gateway device make sure that the air flow around the unit and through its heatsink cooling fins on the rear is not restricted 23 Circ...

Страница 80: ...d to install or to replace this equipment 34 Warning The power input must be provided from SELV source only per IEC 60950 Do not connect to a centralized DC battery bank 35 UL recognized wires of 18 A...

Страница 81: ...htub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric...

Страница 82: ...eckdose angeschlossen werden Eine inkorrekt verdrahtete Steckdose kann gef hrliche Spannungen auf zug ngliche Metallteile aufbringen 7 Steckbare Ausr stung Die Steckdose sollte in der N he der Ausr st...

Страница 83: ...Wasser ausgesetzt werden 20 Vorsicht Bei der Innenraummontage des Gateway Ger ts ist darauf zu achten dass es in einer staubfreien Umgebung installiert wird Es sollte ein Installationsort gew hlt wer...

Страница 84: ...Wartungsarbeiten sollten zur Reduzierung des Stromschlagrisikos alle Stromkabel abgetrennt werden 33 Achtung Das Installieren und der Austausch dieser Ausr stung ist nur ausgebildetem und qualifizier...

Страница 85: ...ines Waschbottichs in einem nassen Kellerraum oder in der N he eines Schwimmbads Vermeiden Sie die Verwendung eines Telefons mit Ausnahme eines schnurlosen Typs w hrend eines Gewitters Es k nnte eine...

Страница 86: ...ligrosas en las piezas met licas accesibles para el usuario 7 El equipo requiere conexi n La toma el ctrica debe estar situada cerca del equipo y ser de f cil acceso 8 Precauci n Las rejillas de venti...

Страница 87: ...puerta de enlace De esta forma resultar f cil conectar y desconectar los cables y ver los indicadores LED 21 Atenci n La toma el ctrica de la unidad de puerta de enlace debe estar situada cerca de la...

Страница 88: ...venientemente formado y cualificado 34 Atenci n La alimentaci n s lo debe proceder de una toma SELV conforme a la norma UEC 60950 No conecte la unidad a un banco centralizado de bater as CC 35 El inst...

Страница 89: ...un s tano h medo o cerca de una piscina Evite el uso de tel fonos no inal mbricos durante una tormenta el ctrica a fin de evitar el riesgo de electrocuci n como consecuencia de un rayo No utilice el t...

Страница 90: ...re branch e sur une sortie d alimentation correctement mise la terre Dans le cas contraire les pi ces m talliques accessibles risquent d tre soumises des tensions dangereuses 7 quipement connecter La...

Страница 91: ...tion Si le p riph rique servant de passerelle est install l int rieur s assurer qu il se trouve dans en endroit non poussi reux Le site doit offrir un acc s ais au port du p riph rique servant de pass...

Страница 92: ...rocution d brancher tous les cordons d alimentation avant de proc der la maintenance de l unit 33 Avertissement Seul le personnel qualifi et comp tent est autoris installer ou remplacer cet quipement...

Страница 93: ...un vier ou un baquet dans un sous sol humide ou pr s d une piscine viter d utiliser le t l phone autre que sans fil en pr sence de foudre pendant un orage La foudre peut entra ner un l ger risque d le...

Страница 94: ...correttamente cablato e messo a terra Un socket non correttamente cablato potrebbe trasferire voltaggi pericolosi su componenti di metallo accessibili 7 Apparecchiatura cablata Il socket deve essere i...

Страница 95: ...i e visualizzare i LED in modo semplice 21 Avvertenza La fonte di alimentazione dell unit gateway deve essere posizionata vicino all unit in un luogo facilmente accessibile 22 Attenzione Per consentir...

Страница 96: ...a 34 Avvertenza L alimentazione deve essere fornita da una fonte SELV come specificato nello standard IEC 60950 Non collegare il dispositivo a una batteria CC centralizzata 35 I cavi riconosciuti UL d...

Страница 97: ...di acqua ad esempio vicino a vasche da bagno lavabi lavandini piscine oppure in ambienti umidi Non utilizzare un telefono di tipo non cordless durante un temporale esiste il rischio remoto che i lamp...

Страница 98: ...Appendix B Translated Safety Statements 98 1 1 2 3 LAN 4 5 6 I 7 8 9 40 C 10 11 15 LAN OFF 12...

Страница 99: ...AT 9400 Series Layer 2 Gigabit Ethernet Switches Installation Guide 99 13 14 15 16 17 18 19 20 21 22 23 24 25...

Страница 100: ...Appendix B Translated Safety Statements 100 26 UL 600 90 C 14 AWG 27 28 29 30 Allied Telesyn 31 32 33 34 SELV IEC 60950 35 UL 18 AWG 36 UL 22 AWG 37 38 Tmra 39 40...

Страница 101: ...AT 9400 Series Layer 2 Gigabit Ethernet Switches Installation Guide 101 41 42 TEL PSTN 43 26 AWG...

Страница 102: ...Appendix B Translated Safety Statements 102...

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