Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its products.
At
http://www.rockwellautomation.com/support
, you can find technical manuals, technical and application
notes, sample code and links to software service packs, and a MySupport feature that you can customize to
make the best use of these tools. You can also visit our Knowledgebase at
http://
www.rockwellautomation.com/knowledgebase
for FAQs, technical information, support chat and forums,
software updates, and to sign up for product notification updates.
For an additional level of technical phone support for installation, configuration, and troubleshooting, we offer
TechConnect
SM
support programs. For more information, contact your local distributor or Rockwell Automation
representative, or visit
http://www.rockwellautomation.com/support/
.
Installation Assistance
If you experience a problem within the first 24 hours of installation, review the information that is contained in
this manual. You can contact Customer Support for initial help in getting your product up and running.
New Product Satisfaction Return
Rockwell Automation tests all of its products to help ensure that they are fully operational when shipped from
the manufacturing facility. However, if your product is not functioning and needs to be returned, follow these
procedures.
Documentation Feedback
Your comments will help us serve your documentation needs better. If you have any suggestions on how to
improve this document, complete this form, publication
RA-DU002
, available at
http://
literature.rockwellautomation.com/idc/groups/literature/documents/du/ra-du002_-en-e.pdf/
www.rockwellautomation.com/literature/
.
United States or Canada
1.440.646.3434
Outside United States or Canada
Use the
Worldwide Locator
at
http://www.rockwellautomation.com/rockwellautomation/support/overview.page
, or contact your local
Rockwell Automation representative.
United States
Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain one) to your
distributor to complete the return process.
Outside United States
Please contact your local Rockwell Automation representative for the return procedure.
Publication 1606-RM006A-EN-P - February 2014
Copyright © 2014 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.