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84 | Troubleshooting

Common problems

The following table contains general information about common monitor

problems you might encounter and the possible solutions:

Common

symptoms

What you

experience

Possible solutions

No video/

power LED off

No picture

• Ensure that the video cable connecting

the monitor and the computer is properly

connected and secure.

• Verify that the power outlet is

functioning properly using any other

electrical equipment.

• Ensure that the power button is

depressed fully.

• Ensure that the correct input source is

selected in the

Input Source

menu.

No video/

power LED on

No picture or no

brightness

• Increase brightness and contrast controls

in the

Brightness/Contrast

menu.

• Perform monitor self-test feature check.
• Check for bent or broken pins in the

video cable connector.

• Run the built-in diagnostics.
• Ensure that the correct input source is

selected in the

Input Source

menu.

Poor focus

Picture is fuzzy,

blurry, or

ghosting

• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the

correct aspect ratio.

Shaky/jittery

video

Wavy picture or

fine movement

• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another

room.

Содержание AW3423DWF

Страница 1: ...Alienware AW3423DWF Monitor User s Guide Monitor Model AW3423DWF Regulatory Model AW3423DWFb...

Страница 2: ...mage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights rese...

Страница 3: ...video modes 16 HDMI preset display modes 16 DisplayPort preset display modes 17 Electrical specifications 18 Physical characteristics 19 Environmental characteristics 20 Pin assignments 21 DisplayPort...

Страница 4: ...y OSD menu 39 Accessing the Menu Launcher 39 Accessing the menu system 41 Console mode 63 OSD warning message 64 Locking the control buttons 68 Setting the maximum resolution 69 Requirements to view o...

Страница 5: ...ting 83 Self test 83 Common problems 84 Product specific problems 87 Universal Serial Bus USB specific problems 90 Regulatory information 91 FCC notices U S only and other regulatory information 91 EU...

Страница 6: ...that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the...

Страница 7: ...your monitor If any component is missing contact Dell For more information see Contacting Dell NOTE Some components may be optional and may not ship with your monitor Some features may not be availabl...

Страница 8: ...meters USB 3 2 Gen 1 5 Gbps upstream cable enables the USB ports on the monitor 1 80 meters USB Type C to DisplayPort 1 4 cable 1 meter Microfiber cloth Quick Start Guide Factory calibration report Sa...

Страница 9: ...movable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Digital connectivity through two DisplayPort and one HDMI ports The monitor is equi...

Страница 10: ...light emissions by adjusting display parameters without sacrificing true to life colors WARNING The possible long term effects of blue light emission from the monitor may cause damage to the eyes whic...

Страница 11: ...nd Service Tag label See this label if you need to contact Dell for technical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware...

Страница 12: ...e monitor with a security lock security lock not included 3 Joystick Use it to control the OSD menu For more information see Operating the monitor 4 SuperSpeed USB 5 Gbps USB 3 2 Gen 1 Type A downstre...

Страница 13: ...interference when a wireless USB device is connected to a USB downstream port it is not recommended to connect any other USB devices to the adjacent port 7 SuperSpeed USB 5 Gbps USB 3 2 Gen 1 Type B...

Страница 14: ...0 Viewing angle Vertical Horizontal 178 typical 178 typical Luminance output 250 cd m typical 1000 cd m HDR peak Contrast ratio 1 million 1 at SDR and HDR Faceplate coating Anti reflection Backlight O...

Страница 15: ...s upstream port rear 4 x USB 3 2 Gen 1 5 Gbps downstream port bottom 2 rear 2 1 x headphone port bottom 1 x audio line out port rear Border width edge of monitor to active area Top Left Right Bottom 6...

Страница 16: ...cal Description Value VESA 640 x 480 31 47 59 94 25 18 VESA 640 x 480 37 50 75 31 50 720 x 400 31 47 70 08 28 32 VESA 800 x 600 37 88 60 32 40 VESA 800 x 600 46 88 75 49 50 VESA 1024 x 768 48 36 60 65...

Страница 17: ...ESA 800 x 600 37 88 60 32 40 VESA 800 x 600 46 88 75 49 50 VESA 1024 x 768 48 36 60 65 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 108 VESA 1280 x 1024 63 98 60 02 108 VESA 1280 x 1024...

Страница 18: ...13 2 Maximum brightness and contrast setting with maximum power loading on all USB ports 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total Energy Consumpt...

Страница 19: ...onnector and process used to manufacture these cables Dell does not guarantee video performance of cables that are not shipped with your Dell monitor Dimensions with stand Height extended 525 57 mm 20...

Страница 20: ...n condensing Non operating Storage 10 to 90 non condensing Shipping 10 to 90 non condensing Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum 684 BTU hour maximum 116 28 BTU...

Страница 21: ...yPort connector Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 1...

Страница 22: ...2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reser...

Страница 23: ...A on USB downstream port with battery icon with battery charging version compliant devices or normal USB devices USB 3 2 Gen 1 5 Gbps upstream connector Transfer speed Data rate Power consumption Supe...

Страница 24: ...ible NOTE SuperSpeed USB 5 Gbps USB 3 2 Gen 1 functionality requires a SuperSpeed USB 5 Gbps USB 3 2 Gen 1 capable computer NOTE The USB ports on the monitor work only when the monitor is turned on or...

Страница 25: ...ay result in injury CAUTION Viewing the monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the following guidelines when setting up and using your...

Страница 26: ...oth sides Ensure that your feet are resting flat on the floor When sitting make sure that the weight of your legs is on your feet and not on the front portion of your seat Adjust your chair s height o...

Страница 27: ...ables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when liftin...

Страница 28: ...tions before cleaning the monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below when unpack...

Страница 29: ...monia abrasive cleaners alcohol compressed air detergent of any kind will lead to a Customer Induced Damage CID CID is not covered under the standard Dell warranty If you notice white powder when you...

Страница 30: ...ons that are included with the stand CAUTION The following steps are important to protect your curved screen Follow the instructions to complete the installation 1 Remove the stand riser stand base an...

Страница 31: ...6 Carefully insert the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place 7 Hold the stand riser and lift the monitor carefully then p...

Страница 32: ...red cables to the monitor such as DisplayPort Displayport cable USB C DisplayPort cable HDMI cable USB 3 2 Gen 1 5 Gbps upstream and downstream cables and so on NOTE The HDMI cable and the USB 3 2 Gen...

Страница 33: ...he wall outlet or turn on the monitor until you are instructed to do so NOTE If you want to secure your monitor to a table using the Kensington lock connect the Kensington lock cable to the Security l...

Страница 34: ...illustration only The appearance of the computer may vary To connect your monitor to the computer 1 Connect the other end of the DisplayPort DisplayPort USB C DisplayPort HDMI cable to your computer 2...

Страница 35: ...Setting up the monitor 35 Connecting the DisplayPort DP to DP cable Connecting the USB C DisplayPort cable Connecting the HDMI cable optional...

Страница 36: ...e removing a stand that you purchased from any other source follow the setup instructions that are included with the stand To remove the stand 1 Turn off the monitor 2 Disconnect all the cables from t...

Страница 37: ...n a stable flat surface 2 Remove the monitor stand See Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting brac...

Страница 38: ...adjustments 1 Press the joystick to launch the Menu Launcher 2 Move the joystick forward backward left right to toggle through options 3 Press the joystick again to confirm the settings and exit Joyst...

Страница 39: ...Menu Launcher functions For 4 way left right forward and backward directional navigation Toggles through the menu items Increases or decreases the parameters of selected menu item Selects and enters t...

Страница 40: ...he shortcut functions the selected item will be highlighted and shifted to the center position Press the joystick to enter its submenu After you change the settings by moving the joystick press the jo...

Страница 41: ...menu NOTE To exit the current menu item and return to the previous menu move the joystick to the left Icon Menu and submenu Description Game Use this menu to personalize your visual gameplay experienc...

Страница 42: ...hen HDR is on Game 1 Game 2 Game 3 Enables you to customize the settings of Response Time Gain Offset Hue Saturation and Dark Stabilizer for your gaming needs Warm Presents colors at lower color tempe...

Страница 43: ...timer shows the time elapsed since the game starts Select an option from the time interval list to keep you aware of the remaining time Frame Rate To display the current frames per second when playing...

Страница 44: ...Activating the feature gives the best gaming experience when playing console games For more information see Console mode On Off Select to disable the functions under Console Mode Color RGB default 100...

Страница 45: ...the background Crosshair Assists in aiming and predictive aiming with markings Displays the crosshair throughout the game helping improve aiming in the heat of the game Hue This feature can shift the...

Страница 46: ...menu to the factory defaults Brightness Contrast Activates Brightness Contrast adjustment Brightness Brightness adjusts the luminance of the backlight Move the joystick to adjust the brightness level...

Страница 47: ...rt DP connector Press the joystick to confirm the selection DP 2 HDMI Select the HDMI input when you are using the HDMI connector Press the joystick to confirm the selection Auto Select Automatically...

Страница 48: ...the LED light settings for the Alienware logo number graphic and Power button Before making any adjustments select any or all of these 3 zones from the submenus The following illustrations indicate th...

Страница 49: ...e selected zone select On move the joystick to highlight Custom Color and press the joystick to enter its submenu Then move the joystick to make a selection from the list of 20 available colors Zone 1...

Страница 50: ...es used for the 20 LED colors To turn off the light for All Zones Zone 1 Zone 2 select Off For Zone 3 you may specify to turn off the light when the monitor is in On or Standby mode NOTE These feature...

Страница 51: ...djustments through AlienFX application the status shows On Spectrum The default setting is Off When you select On the AlienFX lights of 3 zones glow and change colors in the sequence of the color spec...

Страница 52: ...olor Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or a media player that supports RGB output YCbCr Select this option if your medi...

Страница 53: ...aming experience immersive and entertaining Custom Color HDR Enables you to create your own HDR mode by adjusting the settings of Contrast Hue and Saturation DisplayHDR True Black Compliant with the D...

Страница 54: ...when PIP PBP is activated Reset Display Resets all settings under the Display menu to the factory defaults PIP PBP This feature brings up a window displaying image from another input source NOTE In PB...

Страница 55: ...mat giving a quick understanding of various layout settings Press the joystick to confirm the selection The default setting is Off PIP PBP Sub Select between the different video signals that may be co...

Страница 56: ...n is available only when the PIP PBP mode is enabled Contrast Sub Select to adjust the contrast level of the picture in PIP PBP mode Move the joystick to adjust the contrast level from 0 to 100 NOTE T...

Страница 57: ...h German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Move the joystick to change the menu transparency minimum 0 maximum 100 Timer Sets the length of time for the OSD to r...

Страница 58: ...ontrast Input Source Aspect Ratio Smart HDR PIP PBP Mode Video Swap and Volume Press the joystick to confirm the selection Shortcut Key 2 Shortcut Key 3 Shortcut Key 4 Shortcut Key 5 AlienVision Toggl...

Страница 59: ...t Toggle Preset you can toggle through the modes specified in AlienVision Toggle List and the Off option By factory default the AlienVision Key is enabled and set to Toggle Preset AlienVision Key Alie...

Страница 60: ...Data Channel Command Interface allows your monitor parameters brightness color balance etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this...

Страница 61: ...cator blinks slowly in green during the refresh process NOTE If the accumulated usage time exceeds 4 hours Pixel Refresh will be automatically activated when the monitor goes into Standby mode Panel R...

Страница 62: ...version of your monitor Service Tag Displays the Service Tag of your monitor The Service Tag is a unique alphanumeric identifier that is required when you contact Dell technical support access warrant...

Страница 63: ...ontal Vertical VESA 640 x 480 31 47 59 94 25 18 VESA 640 x 480 37 50 75 31 50 720 x 400 31 47 70 08 28 32 VESA 800 x 600 37 88 60 32 40 VESA 800 x 600 46 88 75 49 50 VESA 1024 x 768 48 36 60 65 VESA 1...

Страница 64: ...s 3440 x 1440 When you adjust the Brightness level above the default level for the first time the following message appears NOTE If you select Yes the message will not appear the next time you changes...

Страница 65: ...message will appear depending on the selected input Activate the computer and wake up the monitor to gain access to the OSD NOTE The message may be slightly different according to the connected input...

Страница 66: ...and the refresh process will run automatically The process takes approximately 6 to 8 minutes to complete When the monitor is turned on after 4 hours of cumulative usage the Pixel Refresh function ru...

Страница 67: ...e monitor is turned off The process takes approximately 6 to 8 minutes to complete When Panel Refresh is selected or the cumulative usage time of the monitor is more than 1500 hours the following mess...

Страница 68: ...information see Troubleshooting Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and or power button 1 Move and hold the joystick forward backward...

Страница 69: ...solution dropdown list and select 3440 x 1440 5 Click OK In Windows 10 and Windows 11 1 Right click on the desktop and click Display settings 2 If you have more than one monitor connected ensure to se...

Страница 70: ...www nvidia com Ensure to download driver that supports Full Screen Playback mode e g PC games UltraBluRay players HDR on Win 10 Redstone 2 OS 381 65 or later AMD For a full range of HDR capable AMD g...

Страница 71: ...ctions that were included with the stand Tilt and swivel extensions With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is...

Страница 72: ...r Installing AWCC through Windows update 1 The AWCC application is downloaded and will be automatically installed The installation takes a few minutes to complete 2 Navigate to the program folder to e...

Страница 73: ...rovides options for you to customize lighting adjustments for your theme GO DIM Makes the light dimmer GO DARK Turns off the light C Theme components You can use these components LIGHTING and SETTINGS...

Страница 74: ...74 Using AlienFX application When you start to customize a theme you should see the following screen Screen with the front view of monitor Screen with the back view of monitor...

Страница 75: ...selection To make adjustments for a single zone click the specific check box To make adjustments for all zones select the All Zones check box K Live preview Under the LIGHTING panel you can see the li...

Страница 76: ...ing zone s for which you want to make lighting adjustments by selecting the zone check box es above the live preview area or clicking the numbered callout on the image of monitor 6 Select your preferr...

Страница 77: ...color into another through a seamless transition 1 Pick a preferred color from the color palette or the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right...

Страница 78: ...list right click on it 3 Drag the BRIGHTNESS slider to adjust the brightness of the color 4 Drag the TEMPO slider to adjust the pulsing speed Color Description The lights will light in a single stati...

Страница 79: ...SET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow buttons beside the R G B boxes to edit the color codes 2 T...

Страница 80: ...and clarity during dark game scenes Clear Improves and enhances the details and clarity in a day game scene Chroma Dynamically applies a heat map to any game environment to help differentiate game obj...

Страница 81: ...s not available for the Crosshair mode Sharpness Drag the slider to adjust the sharpness level of the pictures in the AlienVision window NOTE This feature is not available for the Crosshair mode Heatm...

Страница 82: ...e possible solutions Feature Description Dark Stabilizer Refer to Dark Stabilizer Game Enhance Mode Refer to Timer and Frame Rate What you experience Possible solution No LIGHTING panel Ensure that th...

Страница 83: ...ter and the monitor 2 Unplug the video cable from the computer 3 Turn on the monitor NOTE A dialog box should appear on the screen indicating that the monitor is working correctly and it is not receiv...

Страница 84: ...input source is selected in the Input Source menu No video power LED on No picture or no brightness Increase brightness and contrast controls in the Brightness Contrast menu Perform monitor self test...

Страница 85: ...ust brightness and contrast controls in the Brightness Contrast menu Geometric distortion Screen not centered correctly Reset the monitor to factory settings Horizontal vertical lines Screen has one o...

Страница 86: ...self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color P...

Страница 87: ...essed No picture the LED light is blue Check the signal source Ensure that the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal...

Страница 88: ...eing transmitted across the wire Check the surroundings Electromagnetic fields can cause screen flickering If there is another device plugged into the same power strip as the monitor try to remove it...

Страница 89: ...panels For displaying non HDR content such as Office applications disable the HDR display feature in Windows display settings For displaying HDR videos or games with a maximum peak brightness of 1000...

Страница 90: ...rals working slowly or not working at all Check that your computer is SuperSpeed USB 5 Gbps USB 3 2 Gen 1 compatible Some computers have USB 3 2 USB 2 0 and USB 1 1 ports Ensure that the correct USB p...

Страница 91: ...nergy label and product information sheet AW3423DWF https eprel ec europa eu qr 1337447 Contacting Dell To contact Dell for sales technical support or customer service issues see www dell com contactd...

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