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Eve Double Pro-line | Version 1.0 | June 2020
ENGLISH
APPENDIX A: ERROR CODES AND PROBLEM SOLVING
This appendix provides a description of, and advice related to, the error codes that can be generated by the Eve Double
Pro-line charging station. If you are not able to find a working solution, please contact the seller of the charging station, or
contact Alfen Support using the contact information displayed on the back of this manual.
Display
Troubleshooting
Code
Error message text
Icon
Possible causes
Possible solutions
Generic
001
Not able to charge.
Please call for support.
Unknown generic error.
Contact the service department of your
charge point supplier.
Error inside charge point
101
One moment please. Your
charging session will
resume shortly.
DC fault current (>6mA)
detected by charging
station.
One specific
vehicle:
Contact your car
dealership.
Multiple vehicles:
Contact the service
department of your
charge point supplier.
102
Not able to charge.
Please call for support.
Internal error.
Unexpected or no voltage
on output of power board.
Contact the service department of your
charge point supplier.
•
Check powerboard.
104
Not able to charge.
Please call for support.
Internal error.
Voltage to low on internal
power supply (power board).
Contact the service department of your
charge point supplier.
•
Check powerboard.
105
Not able to charge.
Please call for support.
Internal error.
No communication with
internal power meter.
Contact the service department of your
charge point supplier.
•
Check if internal power meter is con-
nected correctly.
•
Check if inter
nal power meter is config
-
ured correctly.
•
Check internal power meter.
106
Not able to charge.
Please call for support.
Power interrupted by
internal 30mA AC residual
current protection device.
Contact your installation engineer.
Internal RCD tripped.
Error in installation
201
Error in installation. Please
check installation or call
for support.
Protective earth not
connected or unstable.
Contact your installation engineer.
•
Recommended earth resistance of the
installation < 100 Ohm.
202
Input voltage too low, not
able to charge. Please call
your installer.
Supply voltage below 210
VAC.
Contact your installation engineer.
206
Temporary set to
unavailable. Contact CPO
or try again later.
Charging station is set to
inoperative by the Charge
Point Operator / the
charging station is updating.
Contact your charge point operator.
211
Not able to lock cable.
Please call for support.
Unable to move locking
motor during build-in
self-test.
Contact your charge point operator.
•
Check if locking motor is connected
correctly.
•
Check if locking motor can move.
212
Error in installation. Please
check installation or call
for support.
Missing phase in installation.
Contact your installation engineer.
•
Check voltage levels.
Содержание Eve Double Pro-line
Страница 1: ...Manual Handboek Handbuch Manuel Eve Double Pro line...
Страница 2: ...OUTSIDE BUITENZIJDE AUSSENSEITE EXT RIEUR 1 3 5 6 7 5 2 4 6 5 8...
Страница 3: ...INSIDE BINNENZIJDE INNENSEITE INT RIEUR 9 13 10 9 11 12 14 15...
Страница 4: ...4...
