129
130
15
Troubleshooting .................
Before contacting the service centre, you are advised to follow the
instructions below:
•
Fully charge ( ) the battery.
•
Avoid storing large amounts of data on your phone as this may affect its
performance.
•
Use
Factory data reset
and the upgrade tool to perform formatting
or software upgrading (to reset factory data, hold down the
power
key and the
Volume up
key at the same time). ALL User phone data:
contacts, photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone data and
profile via Smart Suite before doing formatting and upgrading.
My phone cannot be switched on or is frozen
•
When the smartphone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try to
switch on again.
•
When the smartphone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the Volume
down key to enter Safe Mode. This eliminates any abnormal OS booting
issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the Power key
and the Volume up key, (holding both together).
My smartphone has not responded for several minutes
•
Restart your smartphone by pressing and holding the
Power
key.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
smartphone, and make sure the
Power
key is not accidentally contacted
while the screen is unlocked.
•
Check the battery charge level.
•
Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such as
structural damage;
•
Damage as result of physical abuse regardless of cause.
•
If the device is Rooted devices.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of its
affiliates be liable for incidental or consequential damages of any nature
whatsoever, including but not limited to commercial loss, to the full extent
those damages can be disclaimed by law. Some locations do not allow the
exclusion or limitation of incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
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