141
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The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
Volume Up/
Down
key.
•
Check the network strength .
•
Make sure that the receiver, connector or speaker on your cellphone
is clean.
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes
this service.
•
Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number cannot
be dialed
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability.
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered in "My
numbers".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your cellphone memory availability as it might be full.
•
Contact your network operator to check service availability and check
MMS parameters (see “
4.1.3 Adjust message settings
”).
•
Verify the server centre number or your MMS profile with your operator.
•
The server centre may be swamped, try again later.
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•
Install Alcatel Android Manager first of all.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the PC Suite Agent has activated.
•
Check that you have ticked the checkbox of USB debugging in
Settings\
Applications\Development\USB debugging
•
Check that your computer meets the requirements for Alcatel Android
Manager Installation.
•
Make sure that you’re using the right cable from the box.
I am unable to download new files
•
Make sure there is sufficient phone memory for your download.
•
Select the Micro-SD card as the location to store downloaded files.
•
Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your cellphone is visible to
other users (see “
6.3 Connecting to Bluetooth devices
”).
•
Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 3 hours).
•
After a partial charge, the battery level indicator may not be exact. Wait
for at least 20 minutes after removing the charger to obtain an exact
indication.
•
Switch on the backlight upon request.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or increase
their auto-check interval.
•
Exit background-running applications if they are not being used for a
long time.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls, game
playing, internet surfing or running other complex applications.
•
This heating is a normal consequence of the CPU handling excessive
data. Ending above actions will make your phone return to normal
temperatures.
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