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I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes
this service.
•
Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files or
save the files in the tablet contacts (i.e. your professional or personal
directories).
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your tablet memory availability as it might be full.
•
Contact your network operator to check service availability and check
MMS parameters (see "
4.1.3 Adjust message settings
").
•
Verify the server centre number or your MMS profile with your
operator.
•
The server centre may be swamped, try again later.
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my tablet to my computer
•
Install ALCATEL ONETOUCH Center.
•
Check that your USB driver is installed properly.
•
Open the
Notifications panel
to check if the Android Manager Agent
has been activated.
•
Check that you have marked the checkbox of USB debugging.
To access this function, touch
Settings\About tablet
, then touch
Build
number
for 7 times. Now you may touch
Settings\Development\
USB debugging
.
•
Make sure that you’re using the right cable from the box.
My tablet turns off by itself
•
Check that your screen is locked when you are not using your tablet, and
make sure the
Power
key is not mis-contacted due to unlocked screen.
•
Check the battery charge level.
My tablet cannot charge properly
•
Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C to
+40°C).
•
When abroad, check that the voltage input is compatible.
My tablet cannot connect to a network or "No service" is
displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually (see "
11.1.7 Mobile
networks
")
•
Try connecting at a later time if the network is overloaded.
My tablet cannot connect to the Internet
•
Make sure that the internet access service of your SIM card is available.
•
Check your tablet's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
I cannot find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to tablet.
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