36
37
•
Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile or any of its affiliates be
liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not allow the exclusion
or limitation of incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to www.alcatelonetouch.com. We have placed
many self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service. In the case
that your wireless device is no longer covered by this limited warranty
due to time or condition we have other options that you may utilize our
out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contact TCT Mobile to get an RMA number, include a copy of
the original proof of warranty coverage (e.g. original copy of the dated
bill of sale, invoice), the consumer’s return address, your wireless carrier’s
name, alternate daytime cellphone number, and email address with a
complete problem description. Only ship the wireless device. Do not
ship the SIM card, memory cards, or any other accessories such as the
power adapter. You must properly package and ship the wireless device
to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive at
the service center. Upon receipt, the service center will verify the warranty
conditions, repair, and return your wireless device to the address provided.
Prolonged exposure to music at full volume on the music player
may damage the listener's hearing. Set your cellphone volume
safely. Use only headphones recommended by TCT Mobile Limited
and its affiliates.
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
•
You are advised to fully charge (
) the battery for optimal operation.
•
Avoid storing large amounts of data in your phone as this may affect
its performance.
•
Use User Data Format and the One Touch Upgrade tool to perform
phone formatting or software upgrading, (to reset User Data format,
hold down # while simultaneously pressing the
key). ALL
User phone data: contacts, photos, messages and files, downloaded
applications like Java games will be lost permanently. It is strongly
advised to fully backup the phone data and profile via PC suite before
doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
•
Check the battery contacts, remove and reinstall your battery, then
turn your phone on.
•
Check the battery power level, charge for at least 20 minutes.
•
If it still does not work, please use User Data Format to reset the
phone.
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
key.
•
Remove the battery and re-insert it, then restart the phone.
My phone turns off by itself
•
Check that your keypad is locked when you are not using your
phone, and make sure the
key is not mis-contacted due to
unlocking keypad.
•
Check the battery charge level.
My phone cannot charge properly
•
Make sure you are using an Alcatel battery and the charger from
the box.
•
Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the charger.
•
Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to
display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C to
+40°C).
•
When abroad, check that the voltage input is compatible.
Tequila_909A_909S_910A_USA GB_QG.indd 36-37
2011-9-7 11:17:37
