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What.should.I.do.if.I.see.the.SSID.but.the.device.fails.to.connect?
Make sure you have entered the correct Wi-Fi key.
What.should.I.do.if.the.network.indicator.is.solid.red?
When there is no Micro SIM, no service, or the device is not registered to the
network, the network indicator on Cat7 Router is solid red.
1) If using a Micro SIM:
- Make sure the Micro SIM is valid and inserted correctly.
- Move the Cat7 Router to an area with a better signal (try placing it near a
window).
2) If using an ethernet connection, check if the network is working properly.
What.should.I.do.if.a.multi-network.IP.address.conflict.occurs?
IP address conflict could happen when a computer is using multiple types of
internet connections. For example, the computer may be connected to the Cat7
Router via an ethernet cable and another network via Wi-Fi. If IP addresses
are the same, you may be unable to log in Cat7 Router home page due to an IP
address conflict.
Why.does.the.SSID.not.appear.in.the.wireless.network.list?
Follow the steps below to make sure the device is set up correctly:
1) Check the device to see if the Wi-Fi indicator is on or off.
2) Refresh the network list on your computer.
For Windows:
1) Click the Refresh Network icon on the right top corner of the Wireless
Network Connection screen.
2) Right-click
Wireless Network Connection
.
3) Click
Open.network.and.sharing.centre
.
4) Select
Wireless.Management
.
5) Click the wireless network which is not being used, and delete it from
network list.
6) Click
OK
and restart your computer.
For Mac: Try rebooting your computer.
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