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Alcatel IP1020 Administrator Guide

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How to refuse all incoming calls during calls?

If a call comes in when you are in a conversation, press the Reject hot key to refuse it.

You can also turn off Call Waiting function, and then IP1020 will ignore all incoming calls
when you are in a conversation.

How to update the firmware?

Enter the webpage of your phone, go to SERVICING, then you can find the option ”Basic
Upgrade” on the left side of the page.

Select the file to update, then click the “Update Firmware” button.

Note:

Make sure the firmware you choose is provided by your service provider, or the device
will probably crash after the update.

How to auto provision?

Consult the auto provision server address with your ISP.

The manufacturer reserves the right to modify the specifications of its products in order
to make technical improvements or comply with new regulations.

ALCATEL, TEMPORIS and ATLINKS are registered trademarks.

The Alcatel logo and Alcatel name are trademarks of Alcatel and used under license by
ATLINKS.

You can download the latest administrator guide from our website:

http://www.alcatel-business.com

Содержание IP1020P

Страница 1: ...ers HD sound hands free improved security functions like encrypted voice and secured provisioning and the possibility to connect up to 6 handsets perform up to 4 concurrent wideband calls and use 8 di...

Страница 2: ...t may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the prese...

Страница 3: ...s 13 2 3 Icons 13 2 4 User Interface 13 2 4 1 IP20 Handset Menu 14 2 4 2 Web User Interface WUI 14 3 Customizing Your System 16 3 1 General Settings 16 3 1 1 Status 16 3 1 2 Call Routes 17 3 1 2 1 Cal...

Страница 4: ...1 Call Devices 33 4 1 2 Call Methods 33 4 1 3 Line selection 34 4 1 4 Intercom calls 34 4 1 5 Anonymous call 34 4 1 6 Dial Plan 37 4 1 6 1 Replace Rule 37 4 1 6 2 Area Code 38 4 1 6 3 Forbidden numbe...

Страница 5: ...ng Configuration 48 4 4 3 Call Hold 49 4 4 4 Consultation Call 2nd Call 49 4 4 5 Call Swap 50 4 4 6 Call Transfer 51 4 4 7 3 way Conference 52 4 4 8 Voicemail 53 4 4 8 1 Voicemail settings 53 4 4 8 2...

Страница 6: ...ower supply unit Ethernet cable Quick Start Guide and Connection Sheet 1 2 Assembling your system This section introduces how to assemble your system with the components in the packing list Connect th...

Страница 7: ...tion via Web Page Alcatel IP1020P features an embedded web server to help administrators and users configure manage and use their system in an intuitive and simple manner The system web server can be...

Страница 8: ...ttings manually via Static IP Address Please contact your internet administrator for more details Note Using the wrong network parameters may result in inaccessibility of your phone and may also have...

Страница 9: ...ription Active You can choose on off to enable disable the account respectively Account Name The name showing on the LCD of your handset for this account Hostname IP Address SIP server address provide...

Страница 10: ...ntication a correct password is needed Make sure you are enter the right password via the web user interface Note If you are using more than one handset and or more than one sip account please read se...

Страница 11: ...IP Account Settings Enter the admin password select the sip line you want to view and check the parameters You can refer to Basic configuration via web page chapter above for parameter details If you...

Страница 12: ...Alcatel IP1020 Administrator Guide ed1 0 12 58 2 Overview 2 1 Keypad...

Страница 13: ...not hear you Table 2 Base LED LED Status Description Steady amber Base is connected to network or router Off Base not yet up or no network connection Alternating amber and blue DECt registration mode...

Страница 14: ...s with the 4 way navigation key and select highlighted option with OK key or Select softkey The top bar shows the name of the highlighted submenu 2 4 2 Web User Interface WUI Alcatel IP1020P features...

Страница 15: ...cate your PC in the same network segment of your Alcatel IP1020P 192 168 1 X as per the example above to be able to access the web configuration page Please consult your system administrator for help...

Страница 16: ...ut your product by showing current FW version MAC address and other network parameters Line status shows information about handsets and sip accounts registration status Handsets can be in one of the f...

Страница 17: ...d To check the Status via Phone interface go to Menu Status You can access both Network and sip account status 3 1 2 Call Routes In this section you will learn how to configure call routes handset def...

Страница 18: ...rent sip lines When a handset is ticked for a certain account it will be able to make and receive calls using that account 3 1 2 2 Default line setting As depicted above System Call Routes page also a...

Страница 19: ...per your convenience You can do so using the WUI System SIP Account Management 3 1 3 Language The default handset interface language is English Alcatel IP20 handset also supports Spanish French Germa...

Страница 20: ...erver By default GMT 1 time zone is configured Please use the WUI if you need to use a different time zone If Manual Setting is chosen the time can be set manually Use the navigation keys to highlight...

Страница 21: ...handset user interface To adjust the volume in idle mode Press Menu Settings Audio To adjust earpiece speaker headset please select Call Volume submenu Use up and down keys to select the audio device...

Страница 22: ...to store or discard your changes Similarly you can modify the ringer volume when the handset is ringing due to an incoming call following the same procedure Note The volume can only be adjusted via ha...

Страница 23: ...Back to store or discard your changes 3 2 4 Codec Selection Alcatel IP1020 supports the following voice codecs G722 G711 PCMU G711 PCMA G729 G726 ILBC and ILBC 20 You can change codec configuration v...

Страница 24: ...lcatel IP1020 Administrator Guide ed1 0 24 58 3 2 5 General Preferences Section System General Preferences allows you to configure some parameters related with voice management using the Web interface...

Страница 25: ...features a rich and comprehensive contact management scheme including 10 speed dial keys Private phonebook 100 entries Shared phonebook 250 entries Access to Network phonebooks LDAP and or XML Black...

Страница 26: ...m the WUI load the directory using auto provisioning 3 3 2 1 Using IP20 interface to manage your Contacts To add a contact in your handset s Private or Shared Phonebook Press Contacts key Left navigat...

Страница 27: ...operation by selecting Delete all in the Options menu To move a contact from Call Log to your Private or Shared Phonebook Press Call Log soft key or go to Menu Call Logs Select one of the available l...

Страница 28: ...tact modify it and press Edit button 3 3 2 3 Import Export your Shared Phonebook Your IP1020 Shared Phonebook can be imported and exported using the web interface an also via auto provisioning Please...

Страница 29: ...not add edit or delete contacts on these phonebooks from the WUI or handset interface Network Directory function can be disabled from the WUI 3 3 3 1 XML Phonebook To set the XML Phonebook via Web int...

Страница 30: ...iled information 3 3 3 2 LDAP With LDAP phonebook you can perform search operations and have dial out or incoming call lookup The latter can be enabled disabled using the WUI or configuration files To...

Страница 31: ...3 4 Black Lists A black list is a group of phone numbers which will receive a rejection response when they try to place a call towards IP1020 Each IP20 handset can set up blocked numbers for the acco...

Страница 32: ...Alcatel IP1020 Administrator Guide ed1 0 32 58...

Страница 33: ...isplayed on the handset screen Press off hook key again to return to normal handset mode Connect a heasdset to the headset jack The icon is displayed on the screen In this mode the headset is used ins...

Страница 34: ...the Line Selection menu Choose the line you want to use and press off hook key or Dial softkey to launch the call 4 1 4 Intercom calls Alcatel IP1020 supports internal calls among different handsets s...

Страница 35: ...right left navigation keys Press Save softkey to store your changes or Back to return to the previous menu Notes To manage features described above related to Anonymous Calls and Rejection codes your...

Страница 36: ...0 Administrator Guide ed1 0 36 58 Select the account line for which you want to set the Anonymous calls options and click on View Details button Fill in Anonymous section Then click Save button to sav...

Страница 37: ...20 supports various types of elements related to dial plan replace rules area code management and forbidden numbers All of them require admin 4 1 6 1 Replace Rule A replace rule is a dial plan item wh...

Страница 38: ...as NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate geographical areas within one country although the correlat...

Страница 39: ...P1020 Administrator Guide ed1 0 39 58 Click on Edit button for the account you want to modify Enter the Code set the Min Length and the Max Length options and then click the Save button to confirm you...

Страница 40: ...from your phone To set Forbidden Numbers via the Web interface Choose System Dial Plan Forbidden Numbers Click Add button then enter the number and press Save to store the changes or choose a specifi...

Страница 41: ...alls will be automatically rejected and the display will show the icon you will be able to find the incoming call record in the Call Log DND can be enabled from the handset interface and from the WUI...

Страница 42: ...reen To configure Call Forward via handset interface Go to Menu Services Call Forward Select the line for which you want to set CF Use the navigation keys to select forward type Always No Answer or Bu...

Страница 43: ...set interface as follows Press Menu Settings Telephony Autoanswer Use rignt left navigation keys to select desired status and press Save softkey to store your changes or Back to return to the previous...

Страница 44: ...a local Redial List accessible through the phone interface To access call logs using the WUI Go to Servicing Call logs If you logged in as an administrator you can select which handset logs to visuali...

Страница 45: ...l be tagged with a Originating number destination line and time date will be displayed like this When there are any missed calls on any of the lines associated to your handset you will get icon on you...

Страница 46: ...displayed for each call 4 3 4 Redial List Redial List is local to each handset To access Redial List press key Up navigation key 4 3 5 Call list entries management When you are in any of the call lis...

Страница 47: ...dles this feature on a handset basis i e each user can decide whether his handset will accept a second call while he is in conversation or not independently of the sip account used for that call A han...

Страница 48: ...2 1 Call Waiting Configuration To enable disable Call Waiting via Phone interface press Menu Services Call Waiting Use the navigation keys to select the desired status and press Save softkey to store...

Страница 49: ...e your call simply select Unhold from the in call menu and press OK key Note It is not necessary to press Hold function first to perform a second call or call transfer It is done automatically 4 4 4 C...

Страница 50: ...alking together Call Transfer with Transfer in call menu option or Release the active call using Release in call menu option You can use up down navigator key to browse through the different menu item...

Страница 51: ...or call logs by pressing Options softkey and then press Transfer softkey again To make an Attended Transfer with consultation call During an active call set up a second call either by initiating it S...

Страница 52: ...oth external and internal targets phone numbers or DECT extensions You can perform blind transfer towards external numbers Make sure that the SIP server you have registered to supports this function 4...

Страница 53: ...rence Transfer to have your two correspondents continue without your participation or Release to cancel the active call 4 4 8 Voicemail Your voice mailbox messages which are usually stored in your loc...

Страница 54: ...y need to subscribe to it This setting can only be done using the web interface Contact your system administrator or your service provider for more details To configure Voicemail settings using the We...

Страница 55: ...ur IP20 handset interface go to Menu Voicemail Number of new and old messages per line will be listed Choose one of the accounts and press the Call soft key Your Voicemail access number for that line...

Страница 56: ...service provider 4 4 9 PCAP Trace Export The PCAP Trace is used to record the data packets at the WAN port of your phone If some errors happened in your phone you can export the PCAP trace and send t...

Страница 57: ...sure that the DHCP server is on and there are available IP addresses in the server Try to set your WAN port to static IP client mode During a call I cannot hear any voice Check whether you have muted...

Страница 58: ...then click the Update Firmware button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the a...

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